Child Support Online Services
Help in other languages
If you do not speak English and need help from us, ring the Translating and Interpreting Service on +61 131 450 between 8.30 am and 4.45 pm (local time), Monday to Friday.
What you can do online
If you live in Australia you can:
- check when your payments are due and how much you will get
- check the total child support amount outstanding
- check your latest account information
- view a history of payments made and received
- view most of your letters online and print copies
- view and update your personal details
- tell us about changes in care arrangements for your children
- tell us about changes to your income (estimate)
- let us know you have received or made a direct payment
- tell us your preferred contact times
- send and receive secure messages, including attachments
If you live overseas you can:
- send us secure messages, including attachments
- view and update some of your personal details
- tell us your preferred contact times
- tell us any general information that may change your child support assessment
When you use Child Support Online Services to provide us with information, it will automatically update our records or alert one of our Customer Service Officers to follow it up.
Register for Child Support Online Services
If you live in Australia or overseas you can register for Child Support Online Services once you have a child support case with us. Most customers can self register for Child Support Online Services at any time but there are situations where you may need our help.
You must register for an australia.gov.au account before you are able to access Child Support Online Services. With an australia.gov.au account you can link your Australian Government online accounts with one user ID and password.
Help using Child Support Online Services
Online help information is available from within Child Support Online Services or you can contact us by phone during business hours (AEST).
Read more about help using Child Support Online Services
Employers and financial institutions
Services are also available to employers and financial institutions through Child Support Online Business Services. Child Support Business Online Services is a secure online service providing employers with a faster, easier way to manage Child Support deductions.
Terms and conditions for use
Terms and conditions are provided from within Child Support Online Services from the left-hand menu. It is important to read the terms and conditions carefully before you agree to them, as they govern your access to, and use of, our online services.