Indigenous Specialist Officers
Indigenous Phone Services
Aboriginal and Torres Strait Islander customers can access the department’s payments and services from anywhere in Australia.
Call Freecall™ 1800 136 380.
Quick links
- Find your nearest Service Centre.
- Read more about Indigenous Services.
If you need help claiming our payments and services, you can talk to people who specialise in helping Aboriginal and Torres Strait Islander Australians.
Indigenous Specialist Officers
We offer a network of Indigenous Specialist Officers who operate across Australia. These officers work as contact points between Indigenous communities and the Australian Government Department of Human Services. These officers can give you and your community information about departmental payments and services. They can let you know about any changes to these payments and services or refer you to other officers with the appropriate knowledge.
Remote Servicing Teams
These teams travel to remote areas throughout Australia to help with departmental payments and services. Indigenous Specialist Officers often travel as members of these teams.
Indigenous Customer Service Officers
These officers are located in some Department of Human Services Service Centres. They can give you help directly. They can also put you in touch with other customer service officers and community agencies.