Medicare online accounts

A secure way for you to view, update and request some of the information we hold.

What you can do online

You can:

  • confirm eligibility and entitlement balance for the Child Dental Benefits Schedule
  • request a replacement or duplicate Medicare card
  • update your bank account details
  • update your personal details
  • receive some Medicare letters online
  • lodge Medicare claims for some services
  • view, download and print your Medicare claims history
  • view, download and print your Medicare Safety Net balance
  • view, download and print your Medicare benefit tax statement
  • view, download and print your organ donor registration details
  • view, download and print your child's immunisation history statement
  • view your Individual Healthcare Identifier number history
  • view and update your Individual Healthcare Identifier number alternative names
  • view your Care Plan access history

Information you can view

You can use your Medicare online account to view information for anyone who is listed on your Medicare card, or share the same Medicare number as you. If your child has their own Medicare card or a different Medicare number, you will not be able to see their information through your Medicare online account.

Registering 

To register for a Medicare online account, you need to create a myGov account and link to Medicare.

You can register if you are:

  • enrolled in Medicare
  • aged 14 or older
  • living in Australia

The terms and conditions should be read carefully before you agree to them, as they govern your access to our online accounts.

Read more about Conditions of Use and Access (Terms and Conditions)

Once you have a Medicare online account, you can also use the Express Plus Medicare app to complete your Medicare business.

Log on

You can access your Medicare online account through myGov.

To log on:

  1. select the log on button at the top of your screen
  2. select myGov
  3. select log on at the bottom of the list and you will be taken to myGov

Information security

Access to your Medicare online account is secure and needs authentication to protect the privacy of your information.

Every time you access your Medicare online account, you will see a security page with information about your access history. If you believe your information has been accessed without your approval, call us.

Read more about myGov security on the myGov website.

The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.

Using your Medicare online account

Banking details

You can create, update or remove your current banking details held with Medicare using your Medicare online account. Make sure you remove all symbols and dashes from the name of account holder field when entering your bank details.

The system checks the BSB and matches it with your bank account details.

If the name of the credit union that appears on the confirmation screen does not match, the system may be displaying the name of an overarching institution instead. For example CUSCAL and Indue are responsible for many different credit unions across Australia. Their name will appear on the confirmation screen instead of the individual smaller institution's name.

If you are unsure about these details, you should check your account details with your financial institution.

Update your personal details

You can update your postal address, email address and contact phone numbers using your Medicare online account. You cannot update your name or date of birth. To update these details you need to visit a service centre with proof of your identity.

Select banking details from the welcome to online services homepage to update your banking details.

To update your name or date of birth, you need to visit a service centre with proof of your identity.

Medicare letters online

To receive Medicare letters online, you need to have a myGov account and link it to your Medicare online account.

You can then receive some Medicare letters online using the myGov Inbox, instead of through the post.

Read more about Medicare letters online, including how to subscribe and which letters you can receive online.

Submit a Medicare claim online

The most convenient way to claim Medicare benefits is at your doctor’s surgery. If your doctor does not offer electronic claiming, you can submit claims for some services using your Medicare online account.

To submit a Medicare claim online, you must be registered for a Medicare online account.

You can submit claims for anyone listed on your Medicare card. If you have registered your bank account details with us, your benefit will usually be paid into your account the next working day.

Read more about submitting a claim online, including which services you can claim using your Medicare online account.

Request your Medicare claims history

You can request your Medicare claims history for up to 3 years before the date of request. 

Select medicare claims history from the welcome to online services homepage to access your statement.

If you require a statement from more than 3 years ago, you can request one by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.

For privacy and child protection reasons, no provider information is shown on the statement for children under the age of 14. Parents or guardians will still be able to see their dependant's claims information, including date of service, item number, amount paid and the rebate given by Medicare.

For privacy reasons, you cannot access Medicare claims history information for children between 14 and 18 years of age through your Medicare online account. This information  can be requested by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.

If you think there is something missing from your statement or the details are incorrect, visit a service centre with a copy of your statement or call us.

Help using your Medicare online account

Forgotten your password

You can select the forgotten your password link on the log in page for myGov.

The myGov help desk operates from 7 am - 7 pm, Monday to Friday. Call 132 307 and select Option 1.

Video demonstrations

Watch the instructional demonstration videos on how to use your Medicare online account.

Watch our myGov instructional videos to see how easy it is to use.

Troubleshooting

Help is available to resolve issues with accessing your Medicare online account when logging on or due to a session time out.

Read more about troubleshooting.

Cancel your Medicare online account

You can cancel your Medicare online account by selecting cancel registration from the Medicare online accounts homepage once you have logged in.

If you want to access your Medicare online account in the future, you must sign in to myGov and select Medicare to create a new account.

If you unlink Medicare from your myGov account, you will no longer be able to access your Medicare online account, but it will remain active.