Medicare online accounts
Our service centres and Smart Centres may be closed over the holiday period. Read more about office closures and holiday reporting and payment arrangements.
What you can do online
With your Medicare online account you can:
- lodge Medicare claims for services
- request a replacement or duplicate Medicare card
- update your bank account details
- update your personal details
- view, download and print your Medicare claims history
- view, download and print your Medicare Safety Net balance
- view, download and print your Medicare benefit tax statement
- view, download and print your organ donor registration details
- view, download and print your child's immunisation history statement
- view your Individual Healthcare Identifier number history
- view and update your Individual Healthcare Identifier number alternative names
- view your Care Plan access history
Information you can view
Only the names that appear on your Medicare card and share the same Medicare number are linked to you. If your child has a Medicare card or has a separate Medicare number, you will not be able to see their information through your Medicare online account. If your child is not on the Medicare card you have used to access your Medicare online account, they will not be recognised as being linked to you.
Parents or guardians can see information for dependants under the age of 14 who are listed on the same card. Individual Healthcare Identifier details will not be displayed.
Registering for a Medicare Online Account
To register for a Medicare online account, you need to create a myGov account and link your Medicare online account.
You can register for a Medicare online account if you are:
- enrolled in Medicare
- aged 14 or older
- living in Australia
Each person on your Medicare card who is aged 14 or older must have a separate myGov account to link their Medicare online account to.
It is important to read the terms and conditions carefully before you agree to them, as they govern your access to our online services.
Read more about Conditions of Use and Access (Terms and Conditions)
Log on to your Medicare online account
To log on:
- select the log on button at the top of your screen
- select myGov
- select log on at the bottom of the list and you will be taken to myGov
Note: if you have not signed in for a while, you may have noticed that the process for signing in to your Medicare online account has changed. You must now access your Medicare online account through myGov.
Update your personal details
To update your personal details, log on to your Medicare online account through myGov and select 'personal information'. You cannot update your name or date of birth using your Medicare online account. To update these details you need to visit a service centre with proof of your identity.
Make sure to update your email address so you can receive emails when resetting your Medicare online account password.
Lodge a Medicare claim online
To lodge a Medicare claim online, you must be registered for a Medicare online account, and have your Medicare card and the doctor's account.
You can submit claims for anyone listed on your Medicare card. If you have registered your bank account details with us, your benefit will usually be paid into your account the next working day.
Read more about lodging a claim online
You can create, update or remove your current banking details held with Medicare through your Medicare online account. Our service centres make payments to your nominated bank account for all claims.
When entering your banking details in your Medicare online account, make sure you have removed all symbols and dashes from the 'Name of account holder' field.
If the name of the financial institution that appears on your confirmation screen is not the name of your Credit Union, it will display the name of an overarching institution instead. For example CUSCAL and Indue are responsible for many different credit unions across Australia. Their name will appear on the confirmation screen instead of the individual smaller institution's name.
When you enter your bank account details through your Medicare online account, the system checks the BSB and matches it with the name to that number.
For further information, check your account details with your financial institution.
Request your Medicare claims history
You can request your Medicare claims history statement for up to 3 years before the date of request. Select 'Medicare Claims History' from the 'Welcome to Online Services' homepage to access your statement.
If you would like a Medicare claims history statement that includes information from more than 3 years ago, you can request one by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.
For privacy and child protection reasons, no provider information is shown on the Medicare claims history online for children under the age of 14. Parents or guardians will still be able to see their dependant's claims information, including date of service, item number, amount paid, and the rebate given by Medicare.
For privacy reasons, children between 14 and 18 years of age cannot access their Medicare claims history through Medicare Online Services. They can request their information by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.
If there is something missing from your Medicare claims history or the details are incorrect, call 132 011 or visit a service centre with a copy of your Medicare claims history statement. Some enquiries may need more investigation and may not be able to be resolved straight away.
Access to your Medicare online account is secure and needs authentication to protect the privacy of your information.
To access your information, you must log on through your myGov account. When registering for a myGov account, you are required to answer a set of questions for security purposes. These questions are based on information you have already supplied to Centrelink, Medicare or Child Support.
Your myGov account will also require you to set up a password and a series of secret questions that must be answered every time you log on.
Every time you access your Medicare online account you will see a security page with information about your access history. If you believe your information has been accessed without your approval, call 132 011.
Stay Smart Online website
The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.
Find out more from the Stay Smart Online website.
Help using your Medicare online account
Forgotten your password
If you cannot remember your myGov password, you can select the "Forgotten your Password?" link on the log in page for myGov.
The myGov help desk operations from 7:00am to 7:00pm, Monday to Friday. Call 132 307 and select Option 1.
Instructional videos on how to use your Medicare online account.
Watch our myGov instructional videos to see how easy it is to use.
Help is available to resolve issues with accessing your Medicare online account when logging on or due to a session time out.
Read more about troubleshooting.
Cancel your Medicare online account
You can 'unlink' your Medicare online account from your myGov account and this will cancel your access.
If you want to access your Medicare online account in the future, you must sign in to myGov and re-link your Medicare online account.