Medicare Online Services

To access Medicare Online Services, existing customers have to register for an australia.gov.au account and link it to their Medicare Online account.

With an australia.gov.au account, you can link all your Department of Human Services Online Services accounts—this applies to Medicare, Centrelink and Child Support services. You can also choose to link up your Department of Veterans' Affairs Online Services account.

Once you have registered for a new australia.gov.au account, record your new australia.gov.au user ID and password to use each time you log on to Medicare Online Services. You will only have to remember your australia.gov.au user ID and password to access multiple government online services.

Next time you log on through Medicare Online Services with your old user ID and password, you will receive a reminder message to use your australia.gov.au user ID and password.

Before you are able to access Medicare Online Services, you must register for an australia.gov.au account. Once you have registered, you are able to link and access Medicare's Online Services by completing the proof of record ownership (PORO) process. PORO involves answering a set of questions (about the information you have already supplied to Centrelink, Medicare or Child Support) for security and authentication purposes.

With an australia.gov.au account, you can link all your Department of Human Services Online Services accounts—this applies to Medicare, Centrelink and Child Support services. You can also choose to link up your Department of Veterans' Affairs Online Services account.

You will only have to remember your australia.gov.au user ID and password to access multiple government online services.

Each person on your Medicare card who is aged 14 or older must register separately for australia.gov.au and link to Medicare Online Services. Parents or guardians can see information for dependants under the age of 14 who are listed on the same card, except Individual Healthcare Identifier details.

If your child has their own Medicare card, you will not be able to see their information through Medicare Online Services. If your child is not on the Medicare card you have used to access Medicare Online Services, they will not be recognised as being linked to you.

If you want to change your password, log on to Medicare Online and select 'Change password'.

If you have lost or forgotten your password, select ‘Forgotten your password?’.

Instructions to reset your Medicare Online Services account will be sent to the postal or email address we have for you in our records.

If you are registered with an australia.gov.au account and have lost or forgotten your logon password, please check the australia.gov.au FAQs.

Existing Medicare Online Services customers cannot reset their Medicare secret questions and answers. If you have forgotten your answers, you will have to reset your Medicare Online Services account by selecting 'Forgotten your password?'. Instructions to reset your Medicare Online Services account will be sent to the postal or email address we have for you in our records.

If you are registered with an australia.gov.au account and cannot answer your logon secret questions, please check the australia.gov.au FAQs.

To update your personal details, log on to Online Services and select 'Update your personal details'.

Note: you cannot update your name or date of birth using Online Services. To update these details you need to visit a DHS Service Centre with proof of your identity.

You can cancel your Online Services access at any time. To cancel, log on to Online Services and select 'Cancel Online Services'. If you have an australia.gov.au account, you can also ‘unlink’ Medicare Online Services and this will cancel your access.

If you want to access to Online Services in the future, you must complete the registration and linking process again.

To lodge a Medicare claim online, you must be registered for Medicare Online Services, either through your australia.gov.au account or Medicare Online.

Read more about lodging a claim online

You can request your Medicare claims history statement for up to 12 months before the date of request. 'View your Medicare claims history' from the 'Welcome to Online Services' homepage.

If you want a Medicare claims history statement that includes information from more than 12 months ago, you can request one by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.

For privacy reasons, children between 14 and 18 years of age cannot access their Medicare claims history through Online Services. They can request their information by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.

If there is something missing from your Medicare claims history or the details are incorrect, call 132 011 or visit a DHS Service Centre with a copy of your Medicare claims history statement. Some enquiries may need more investigation and may not be able to be resolved straight away.

Access to Online Services is secure and needs authentication to protect the privacy of your information.

To access your information, you must log on through your australia.gov.au account. When registering for an australia.gov.au account, you are required to complete the proof of record ownership process. This involves answering a set of questions (about the information you have already supplied to Centrelink, Medicare or Child Support) for security and authentication purposes.

Your australia.gov.au account will also require you to set up a password and a series of secret questions that must be answered every time you log on.

Every time you access Online Services you will see a security page with information about your access history. If you believe your information has been accessed without your approval, call 132 011.

Find out more about privacy and security issues.