Medicare Online Services
What you can do online
With Medicare Online Services you can:
- lodge Medicare claims for services
- request a replacement or duplicate Medicare card
- update your bank account details
- update your personal details
- view, download and print your Medicare claims history
- view, download and print your Medicare Safety Net balance
- view, download and print your Medicare benefit tax statement
- view, download and print your organ donor registration details
- view, download and print your child's immunisation history statement
- view your Individual Healthcare Identifier number history
- view and update your Individual Healthcare Identifier number alternate names
- view your Care Plan access history
Information you can view
Only the names that appear on your Medicare card and share the same Medicare number are linked to you. If your child has a Medicare card or has a separate Medicare number, you will not be able to see their information through Medicare Online Services. If your child is not on the Medicare card you have used to access Medicare Online Services, they will not be recognised as being linked to you.
Parents or guardians can see information for dependants under the age of 14 who are listed on the same card. Individual Healthcare Identifier details will not be displayed.
Registering for Medicare Online Services
You can register for Medicare Online Services if you are:
- enrolled in Medicare
- registered for an australia.gov.au account
- aged 14 or older
- living in Australia
To access Medicare Online Services, you must register for an australia.gov.au account and link it to your Medicare Online Services account. With an australia.gov.au account you can link your Australian Government online accounts with one user ID and password. You will be asked a set of questions used for security purposes based on information you have already given to Centrelink, Medicare or Child Support.
Each person on your Medicare card who is aged 14 or older must register separately for australia.gov.au and link their account to Medicare Online Services.
It is important to read the terms and conditions carefully before you agree to them, as they govern your access to our online services.
Read more about Conditions of Use and Access (Terms and Conditions)
Log on to Medicare Online Services
To log on:
- select the orange Log on button at the top right corner of your screen
- select australia.gov.au and then Log on; you will then be taken to the logon page for australia.gov.au
- enter your User ID and Password to access australia.gov.au
Update your personal details
To update your personal details, log on to Medicare Online Services and select 'personal information'. You cannot update your name or date of birth using Medicare Online Services. To update these details you need to visit a service centre with proof of your identity.
Make sure to update your email address so you can receive emails when resetting your Medicare Online Services password.
Lodge a Medicare claim online
To lodge a Medicare claim online, you must be registered for Medicare Online Services, and have your Medicare card and the doctor's account.
You can submit claims for anyone listed on your Medicare card. If you have registered your bank account details with us, your benefit will usually be paid into your account the next working day.
Read more about lodging a claim online
Banking details
You can create, update or remove your current banking details held with Medicare through Medicare Online Services. Our service centres make payments to your nominated bank account for all claims.
When entering your banking details in Medicare Online Services, make sure you have removed all symbols and dashes from the ‘Name of account holder' field.
If the name of the financial institution that appears on your confirmation screen is not the name of your Credit Union, it will display the name of an overarching institution instead. For example CUSCAL and Indue are responsible for many different credit unions across Australia. Their name will appear on the confirmation screen instead of the individual smaller institution's name.
When you enter your bank account details through Medicare Online Services, the system checks the BSB and matches it with the name to that number.
For further information, check your account details with your financial institution.
Request your Medicare claims history
You can request your Medicare claims history statement for up to 3 years before the date of request. Select 'Medicare Claims History' from the 'Welcome to Online Services' homepage to access your statement.
If you would like a Medicare claims history statement that includes information from more than 3 years ago, you can request one by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.
For privacy and child protection reasons, no provider information is shown on the Medicare claims history online for children under the age of 14. Parents or guardians will still be able to see their dependant's claims information, including date of service, item number, amount paid, and the rebate given by Medicare.
For privacy reasons, children between 14 and 18 years of age cannot access their Medicare claims history through Medicare Online Services. They can request their information by completing a Request for Medicare and Pharmaceutical Benefits Scheme (PBS) claims information for individuals and families form.
If there is something missing from your Medicare claims history or the details are incorrect, call 132 011 or visit a service centre with a copy of your Medicare claims history statement. Some enquiries may need more investigation and may not be able to be resolved straight away.
Information security
Access to Medicare Online Services is secure and needs authentication to protect the privacy of your information.
To access your information, you must log on through your australia.gov.au account. When registering for an australia.gov.au account, you are required to answer a set of questions for security purposes. These questions are based on information you have already supplied to Centrelink, Medicare or Child Support.
Your australia.gov.au account will also require you to set up a password and a series of secret questions that must be answered every time you log on.
Every time you access Medicare Online Services you will see a security page with information about your access history. If you believe your information has been accessed without your approval, call 132 011.
Stay Smart Online website
The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.
Find out more from the Stay Smart Online website.
Help using Medicare Online Services
Forgotten your password
If you are an existing customer with a Medicare Online Services password, you can reset your account by selecting 'Forgotten your password?' from the Medicare Online Services log on page. Instructions to reset your Medicare Online Services account will be sent to the email address you have previously supplied to us or mailed to your postal address if we do not know your email address.
If you cannot remember your australia.gov.au password, you can select the "Forgotten your Password?" link on the log in page for australia.gov.au
Reset your secret questions and answers
If you are an existing online customer you cannot reset your Medicare secret questions and answers within Medicare Online Services. If you have forgotten your answers, you can reset your Medicare account by selecting 'Did you forget your password?' from the Medicare Online Services log on page.
Instructions to reset your Medicare Online Services account will be sent to the email address you have previously supplied to us or mailed to your postal address if we do not know your email address.
Troubleshooting
Help is available to resolve issues with accessing Medicare Online Services when logging on or due to a session time out.
Read more about troubleshooting
Cancel your Medicare Online Services
You can cancel your Medicare Online Services account at any time.
To cancel, log on and select 'Cancel Online Services'.
If you have an australia.gov.au account, you can 'unlink' Medicare Online Services and this will cancel your access.
If you want to access Medicare Online Services in the future, you must log back into australia.gov.au and re-link your Medicare Online Services account.