Related subjects

Concession and health care cards

What you need to do when your card is lost, stolen or needs to be replaced depends on which agency issued the card and its related services.

On this page:

Medicare customers

You can ask for a replacement Medicare card by:

If your Medicare card expired more than six months ago, you will need to get a new one by visiting your local Medicare Service Centre and providing proof of identity (for example, your passport or driver's licence). You may also need to provide residency documents such as a rates notice, rental contract or employment contract.

If you are living or having a holiday overseas, your Medicare card cannot be reissued until you return to Australia.

More information

Centrelink customers

You will need to need to know your Customer Reference Number when you request a replacement card from Centrelink. You can ask for a replacement Pensioner Concession Card, Health Care Card and Commonwealth Seniors Health Card by:

Concession cards

Centrelink can provide you with a concession card if you are receiving, for example, Newstart Allowance, Sickness Allowance, Age Pension and Disability Support Pension. For more information on these and other state-based concession cards, read A guide to Centrelink concession cards booklet.

Your new card will be mailed to you.

Replacement concession cards cannot be issued over the counter at a Centrelink Service Centre. If you have an urgent need and cannot wait for your replacement card to arrive in the mail, you can go to a Centrelink Service Centre and ask for a Confirmation of Concession Card Entitlement. This temporary card is valid for two weeks.

More information

Services available

Back to top