Concession and health care cards
Payments & services
Concession and health care cards can help you access cheaper health care services and medicines.
Types of concession and health care cards
The type of concession or health care card you can claim will depend on:
- the type of income support payment you receive
- your age
- whether you have dependants and
- other requirements
There are different types of concession and health care cards. Each card has its own eligibility requirements and concessions:
- Commonwealth Seniors Health Card
- Ex-Carer Allowance (Child) Health Care Card
- Foster Child Health Care Card
- Health Care Card
- Low Income Health Care Card
- Medicare Card
- Pensioner Concession Card
Concession cards from the Department of Veterans’ Affairs
The Department of Veterans’ Affairs also issue their own concession cards to eligible veterans, former Australian Defence Force members and their dependents. Read more about the concession cards they issue on the Department of Veterans Affairs website.
Benefits and concessions
Having a concession or health care card gives you access to cheaper health care services and less expensive medicines. For example, Pharmaceutical Benefits Scheme (PBS) medicines will be cheaper, or free, once you reach the PBS Safety Net threshold.
Your partner and children may also be covered by the card if it relates to an income support payment.
If you have a Low Income Health Care Card your children may also be covered by the card.
In addition to Medicare services, concession cards can give you, your partner and dependants other concessions from state and local government authorities and private businesses. Not all card types will attract the same type of concessions and the concessions on offer to cardholders may also vary between states and territories.
Some state based concessions may not be available to cardholders who are travelling through, or temporarily living in another state. For further information in these cases contact the individual concession providers directly prior to travelling.
Concession card features
Your concession card will display your:
- Customer Reference Number (CRN)
- address - usually your home address
- card start date - the date your concession entitlement begins
- expiry date - the date the concession card expires
- name. Your first name and family name will be displayed on the card. Depending on the type of card you have, your partners first name and family name will be displayed (where applicable) and the first name only of any dependent children.
As there are different types of concession cards available, who appears on the card differs from one card to another as follows:
|Concession card||Cardholder||Partner||Dependent children|
|Pensioner Concession Card & most Health Care Cards|
|Mobility Allowance Health Care Card|
|Ex-Carer Allowance (Child) Health Care Card|
|Carer Allowance Health Care Card|
|Foster Child Health Care Card|
|Low Income Health Care Card|
|Commonwealth Seniors Health Card|
You can contact us to have your:
- partner's name removed from your card
- address removed from your card
However, by doing this some providers may not give concessions for those not listed on the card or for concessions provided to residents of certain areas or linked a person's residential address.
Digital concession cards
A digital concession card is available for eligible customers using the Digital Wallet on their Express Plus Centrelink mobile app.
There may be circumstances where you should continue to use your physical card, but a digital concession card allows you to present your concession card using your smart device.
Read more about the Digital Wallet and Express Plus Centrelink mobile apps.
If you don't show your card
If you don't show your Medicare or concession card to the pharmacist, you may have to pay the full price for your PBS medicine.
You can ask your pharmacist for an official PBS refund receipt which is different to the sales docket. Complete and submit a PBS patient claim for refund form. The refund you get may not cover the full amount you paid for your medicine.
There are rules about using your concession and health care card outside of Australia.
Lost or stolen cards can be replaced. A replacement card will be sent to you by mail. You can request a replacement card using your online account, self service, by calling us or by visiting your nearest service centre.
If you need a card urgently, you can get a temporary concession card at any service centre.
Each state and territory has a Seniors Card program. It provides seniors with state and territory government, private business concessions, discounts on health and lifestyle services and products throughout Australia. Read more about the Seniors Card on the Australia.gov.au website.
Other government and community support services
There are a range of other organisations that provide support services and useful information you may find helpful.
The MoneySmart website has information to help you make the most of your money. Visit the Budget planner section on the Moneysmart website.