Crisis and special help
Payments & services
- Australian Victim of Terrorism Overseas Payment
- Carer Adjustment Payment
- Community Engagement Officers
- Crisis Payment
- Early Release of Superannuation
- Financial Information Service
- Pension Loans Scheme
- Refugee Services
- Social work services
- Special Assistance Schemes
- Special Benefit
- Special Disability Trusts
- Stillborn Baby Payment
There are payments and services available to you if you are experiencing severe financial hardship, recovering from a disaster, or in need of special assistance.
Payments to help you in a crisis
The type of payment or assistance you may be able to get will depend on your individual circumstances.
If you already receive a income support payment, you may be able to receive an advance lump sum payment from your existing income support payment.
Crisis Payment provides a one off immediate financial payment to people who are experiencing severe financial hardship or extreme circumstances.
Special Benefit provides financial help to people who are not able to support themselves and their dependents, and cannot receive any other income support payment or benefit.
Carer Adjustment Payment is a one off payment that helps you deal with the increased care needs of a child aged under seven years who has had a sudden accident.
The Pension Loans Scheme can help you if your capital is tied up in assets and you need more income to live on. You can also apply for early release of your superannuation on specific compassionate grounds or if you are experiencing severe financial hardship.
Our social workers can help you during difficult times by providing confidential counselling, support and information.
Call us between 8 am to 5 pm Monday to Friday on 132 850 to speak directly to a social worker. You can also make an appointment to see a social worker at your local service centre.
Community Engagement Officers assist people of all ages to get financial help and other services, if they are homeless or are at risk of becoming homeless.
Centrepay is a voluntary bill paying service which is free for Centrelink customers. Instead of having large bills every month or quarter, your bills are paid in manageable amounts from your payment, making it easier for you to budget.
Financial Information Service is a free, confidential service that provides education and information on financial issues to all Australians.
Other government and community support services
There are a range of other organisations that provide support services and useful information you may find helpful.
The MoneySmart website has information to help you make the most of your money. Visit the Urgent Money Help section on the MoneySmart website.
The Australia.gov.au website provides information and support including emergency and disaster assistance.
The on the line website provides counselling, information and referrals to relevant services.
If you are experiencing depression, anxiety or stress, you may find it helpful to talk to somebody about your mental health.