Customer service officers
Payments & services
Explore payments based on your situation.
Our customer service officers can provide you with advice and information about our Centrelink, Child Support and Medicare services and payments. Before you contact us please gather information about the issue you want to discuss.
Grandparents who are carers
Grandparent advisers have been introduced in selected Service Centres to support grandparents with full-time caring responsibility for their grandchildren.
Our Centrelink Indigenous Phone Services help Aboriginal and Torres Strait Islander Australians access Centrelink services from anywhere in Australia.
Indigenous Specialist Officers help Aboriginal and Torres Strait Islander Australians who live in rural, regional and remote communities to access the Centrelink and Medicare payments and services.
New arrivals to Australia
Multicultural Service Officers are specialists who help migrant and refugee communities connect with Australian Government services. We also provide free interpreters and some translation services to help our customers understand in languages other than English.
People in rural and regional areas
Our Mobile Service Centres travel throughout rural and regional communities to provide you with information and access to a range of government services.
There is also an extensive network of Access Points and Agents in rural, regional and remote communities throughout Australia, providing convenient access to Centrelink and Medicare services.
People in severe hardship
Centrelink Social Workers can help you during difficult times by providing free and confidential counselling, support and information. Our Community Engagement Officers assist people of all ages to get financial help and other services if they are homeless or are at risk of becoming homeless.
International Services can help you claim foreign pensions and assess your ability to get Australian payments under an international social security agreement.
People who want financial information
The Financial Information Service (FIS) is a free, confidential service that provides education and information on financial and lifestyle issues to a wide range of people. Our officers can show you how to make informed financial decisions and help you understand the consequences of those decisions in the short, medium and long term.
People with a disability
The National Relay Service (NRS) helps you to contact us if you are deaf or have a hearing or speech impairment.
We provide separated parents with a range of services to help them with their child support needs. For instance, our customer service officers can refer you to helpful services such as telephone counselling services, the Family Relationship Advice Line, Mensline Australia or interpreting help.