Family and domestic violence
Payments & services
We support people experiencing family and domestic violence by providing information, resources and referrals.
How we define family and domestic violence
Family and domestic violence is unacceptable in any form.
Family and domestic violence is conduct that is violent, threatening, intimidating, controlling or intended to cause you to be fearful. It can include:
- physical violence
- verbal, emotional, sexual or psychological abuse
- controlling money
- serious neglect where you depend on their care
- harm to an animal or property
- restricting your spiritual or cultural participation
People from all walks of life can be affected by family and domestic violence. It includes all types of relationships, such as:
- intimate relationships, past or present, regardless of gender or sexuality
- family members
- relatives and guardians
- children of an intimate partner
- those who fall within Indigenous concepts of family or culturally recognised family groups
Victims of violence may live in fear for themselves and their family, even when they have left an abusive relationship.
How we can support you
We can support you if you are in, have left, or are preparing to leave a situation where you are affected by family and domestic violence.
We provide payments, social work counselling and third party referrals.
We will check if you are eligible for our payments and services, including:
- parenting payment
- income support payments
- crisis payments
- exemptions from seeking employment, or
- collecting child support
We may be able to help if:
- someone has been removed from your home, or you have had to move house due to violence
- you are in financial hardship because of the situation
- you are under 21 and cannot live at home due to violence
- you cannot look for work because of illness, permanent or temporary injury, or other issues related to experiencing violence
- you have recently moved to Australia and cannot be supported due to the situation
- applying for or collecting child support would put you or your family's safety at risk
- another adult or child needs to be removed from or added to a Medicare card
Our social workers offer counselling and support. They can help you work out your options including assessing your payments and exemptions to some requirements. They can also connect you to other support services in the community.
Our Family and Domestic Violence Strategy describes our commitment to supporting people affected by family and domestic violence.
Keeping safe online
Private browsing or incognito mode is a feature you can enable in any web browser to prevent others who use the same computer from being able to view your web history, downloads, autofill and dialog box information. It can be used if you want your browsing activities kept private, and you are concerned about safety and privacy.
- Google Chrome - browse in private with incognito mode
- Apple Safari - use private browsing windows
- Apple Safari mobile - turn private browsing on or off on your iPhone, iPad, or iPod touch
- Microsoft Internet Explorer - InPrivate Browsing
- Mozilla Firefox - private browsing using Firefox without saving history
- Opera - private browsing
If your computer has any other monitoring software, it can still capture and monitor everything you are doing on the computer, even if you are in incognito mode or private browsing.
Shortcuts are a good way to quickly close a browser window or application screen.
- press Control and W at the same time to close a current window
- press alt + space + n sequentially in that order to minimise a current open window
- press Windows logo key and M at the same time to minimise all open windows
- press Alt and F4 at the same time to close an active item or program
Mac OS X:
- press F11 to hide all open windows
- press Command and W at the same time to close an open window
- press Command, Option and W at the same time to close all open windows
- press Command and M at the same time to minimise a current open window
- press Command, Option and M at the same time to close all open windows
- Google Chrome
- press ALT and F4 at the same time to close a window in Linux or Windows
- press Command, Shift and W to close a window in Mac OSX
- Mozilla Firefox
- press the ALT and F4 keys at the same time to close a Firefox window on a Windows PC
- press Command, Shift and W at the same time to close an open window in Mac OS
- Internet Explorer
- press Control and W keys at the same time to close an active open window
- press the Control, ALT and F4 keys together to close all other open windows
Other government and community support services
1800RESPECT is the national family violence and sexual assault counselling service. It is a free, confidential service available 24 hours a day, 7 days a week. Call 1800 737 732 to speak to a professional counsellor.
Daisy – connecting women
Daisy is an app that connects you to services in your state and local area. Use Daisy to create a list of favourite services for easy reference such as, legal, housing, finance, and children’s services.
You can also search the internet with Daisy and understand what to expect when contacting a service.
Your family members and friends can download Daisy to gather information and provide you with support.
Family Relationship Advice
The Family Relationship Advice Line provides information and advice on family relationship issues and parenting arrangements after separation. It can also refer you to local services that can provide assistance. Call 1800 050 321 between 8 am and 8 pm Monday to Friday, or 10 am to 4 pm on Saturday local time, except national public holidays.
Kids Helpline is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25. Call 1800 551 800, 24 hours a day, 7 days a week.
Lifeline provides crisis support services for domestic abuse and family violence. Call 131 114, 24 hours a day, 7 days a week.
MensLine Australia provides telephone and online support, information and a referral service. They also provide specialist support to those who use or experience family and domestic violence. Read more about this support on the MensLine Australia website or call 1300 789 978.
The White Ribbon website provides a list of national and state based support organisations which may be of assistance with family and domestic violence.