Domestic and family violence
Domestic and family violence has physical, mental and emotional health impacts for adults and children. We have payments and services to help you if you are experiencing domestic and family violence.
On this page
Services to help you
Domestic and family violence occurs when a family member uses violence, abuse or intimidation to control or manipulate another person.
We offer support and specialist services that take into account your particular needs. Our Customer Service Officers can give you information about payments and other assistance from us and the local community. We are committed to providing a responsive and supportive service, which respects your rights to privacy and confidentiality.
Our Social Workers will confidentially assess your situation, provide support and tell you about payments that might be available to you. They can advise you of support services available in your area. You can also refer to the front of your Yellow Pages telephone directory for services in your local area.
Call us on 132 850 to speak to a social worker or to make an appointment with a social worker at your local service centre.
Payments to help you
Depending on your circumstances, we can offer you a range of income support options including:
You may also be entitled to additional assistance such as:
If you have experienced domestic and family violence and have separated from the person, and receive a current payment from us, you may also be eligible for Crisis Payment. This is a special one-off payment equal to one week’s payment of the income support payment you are entitled to.