Family and domestic violence

We support people experiencing family and domestic violence by providing information, resources and referrals.

Call 000 for immediate assistance if you are experiencing family and domestic violence.

How we define family and domestic violence

Family and domestic violence is unacceptable in any form.

Family and domestic violence is conduct that is violent, threatening, intimidating, controlling or intended to cause you to be fearful. It can include:

  • physical violence
  • verbal, emotional, sexual or psychological abuse
  • controlling money
  • stalking
  • serious neglect where you depend on their care
  • harm to an animal or property
  • restricting your spiritual or cultural participation

People from all walks of life can be affected by family and domestic violence. It includes all types of relationships, such as:

  • intimate relationships, past or present, regardless of gender or sexuality
  • family members
  • relatives and guardians
  • children of an intimate partner
  • those who fall within Indigenous concepts of family or culturally recognised family groups

Victims of violence may live in fear for themselves and their family, even when they have left an abusive relationship.

How we can support you

We can support you if you are in, have left, or are preparing to leave a situation where you are affected by family and domestic violence.

We provide payments, social work counselling and third party referrals.

We will check if you are eligible for our payments and services, including:

  • parenting payment
  • income support payments
  • crisis payments
  • exemptions from seeking employment, or
  • collecting child support

We may be able to help if:

  • someone has been removed from your home, or you have had to move house due to violence
  • you are in financial hardship because of the situation
  • you are under 21 and cannot live at home due to violence
  • you cannot look for work because of illness, permanent or temporary injury, or other issues related to experiencing violence
  • you have recently moved to Australia and cannot be supported due to the situation
  • applying for or collecting child support would put you or your family's safety at risk
  • another adult or child needs to be removed from or added to a Medicare card

Our social workers offer counselling and support. They can help you work out your options including assessing your payments and exemptions to some requirements. They can also connect you to other support services in the community.

Transcript [docx, 18kb] | Watch on YouTube

Our Family and Domestic Violence Strategy describes our commitment to supporting people affected by family and domestic violence.

Keeping safe online

Private browsing

Private browsing or incognito mode is a feature you can enable in any web browser to prevent others who use the same computer from being able to view your web history, downloads, autofill and dialog box information. It can be used if you want your browsing activities kept private, and you are concerned about safety and privacy.

Private browsing or incognito mode only prevents the browser from storing browsing information locally. It does not make you anonymous online or prevent your internet service provider from seeing your traffic.

If your computer has any other monitoring software, it can still capture and monitor everything you are doing on the computer, even if you are in incognito mode or private browsing.

Closing windows

Shortcuts are a good way to quickly close a browser window or application screen.

Microsoft Windows:

  • press Control and W at the same time to close a current window
  • press alt + space + n sequentially in that order to minimise a current open window
  • press Windows logo key and M at the same time to minimise all open windows
  • press Alt and F4 at the same time to close an active item or program

Mac OS X:

  • press F11 to hide all open windows
  • press Command and W at the same time to close an open window
  • press Command, Option and W at the same time to close all open windows
  • press Command and M at the same time to minimise a current open window
  • press Command, Option and M at the same time to close all open windows

Browsers:

  • Google Chrome
    • press ALT and F4 at the same time to close a window in Linux or Windows
    • press Command, Shift and W to close a window in Mac OSX
  • Mozilla Firefox
    • press the ALT and F4 keys at the same time to close a Firefox window on a Windows PC
    • press Command, Shift and W at the same time to close an open window in Mac OS
  • Internet Explorer
    • press Control and W keys at the same time to close an active open window
    • press the Control, ALT and F4 keys together to close all other open windows

Other government and community support services

1800RESPECT

1800RESPECT is the national family violence and sexual assault counselling service. It is a free, confidential service available 24 hours a day, 7 days a week. Call 1800 737 732 to speak to a professional counsellor.

1800RESPECT - National counselling helpline, information and support 24/7

Daisy – connecting women

Daisy is an app that connects you to services in your state and local area. Use Daisy to create a list of favourite services for easy reference such as, legal, housing, finance, and children’s services.

You can also search the internet with Daisy and understand what to expect when contacting a service.

Your family members and friends can download Daisy to gather information and provide you with support.

Download Daisy from Google Play or App Store.

Download Daisy from App Store

Download Daisy from Google Play

Daisy connecting women - Violence against women is unnacceptable

Family Relationship Advice

The Family Relationship Advice Line provides information and advice on family relationship issues and parenting arrangements after separation. It can also refer you to local services that can provide assistance. Call 1800 050 321 between 8 am and 8 pm Monday to Friday, or 10 am to 4 pm on Saturday local time, except national public holidays.

Kids Helpline

Kids Helpline is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25. Call 1800 551 800, 24 hours a day, 7 days a week.

Lifeline

Lifeline provides crisis support services for domestic abuse and family violence. Call 131 114, 24 hours a day, 7 days a week.

MensLine Australia

MensLine Australia provides telephone and online support, information and a referral service. They also provide specialist support to those who use or experience family and domestic violence. Read more about this support on the MensLine Australia website or call 1300 789 978.

MoneySmart

MoneySmartThe MoneySmart website has information to help you make the most of your money. Visit the Urgent Money Help section and Divorce or separation section on the MoneySmart website.

White Ribbon

The White Ribbon website provides a list of national and state based support organisations which may be of assistance with family and domestic violence.

This information was printed from humanservices.gov.au It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.