Payments & services
Explore payments based on your situation.
Exceptional Circumstances Relief Payment
We deliver several payments and services for drought-affected communities, farmers, farm hands and irrigators. There are payments to help you during Exceptional Circumstances, and also payments to help if you are living in an area that is likely to become an Exceptional Circumstances declared area.
On this page
Exceptional Circumstances are rare and severe events outside those a farmer could normally be expected to manage using responsible farm management strategies. Specifically, they are events that occur on average once every 20 to 25 years and have an impact on income for a prolonged period (greater than 12 months).
Read more about Exceptional Circumstances on the Department of Agriculture, Fisheries and Forestry website.
This information applies to people who are affected by drought and need assistance.
For farmers, there are payments to help you during Exceptional Circumstances. The Exceptional Circumstances Relief Payment for Farmers helps farming families living in areas affected by Exceptional Circumstances meet everyday living expenses.
The Transitional Farm Family Payment assists farm families who are experiencing financial difficulty to manage the impacts of climate variability and market fluctuations regardless of location. Income support is paid fortnightly to low-income farm families to assist with basic household needs and improve long term financial security for a period of up to 12 months.
We also provide other services which can help people affected by drought.
Mobile Service Centres travel to rural and regional communities to help people claim Australian Government payments and services.
The Financial Information Service (FIS) is a free, confidential service that provides education and information on financial and lifestyle issues to all Australians.
Our social workers can help you during difficult times by providing confidential counselling, support and information.
Call us on 132 850 to speak to a social worker or to make an appointment with a social worker at your local service centre.