Managing your money
Payments & services
We provide a range of services to help you manage your money and the payments you get from us.
Financial Information Service
Our free and confidential Financial Information Service provides education and information on financial and lifestyle issues for all Australians. Financial Information Service officers hold information seminars in a range of locations across Australia.
Services to help you manage your bills
Centrepay is a voluntary bill paying service which is free for Centrelink customers. Instead of having large bills every month or quarter, your bills are paid in manageable amounts from your payment, making it easier for you to budget.
There are several ways to start Centrepay deductions. You can:
- start a Centrepay deduction online using your Centrelink online account
- complete a Centrepay deduction form
- visit your local service centre
- call us on the telephone number for your Centrelink payment
Use myGov now to access your Centrelink account online and access Centrepay.
Deduction Statements in your online account
Deduction statements are available through logging into myGov and selecting your Centrelink online account, and contain detailed information about your upcoming payments, deductions and the amount remaining to help you plan for bills and expenses. They also show other new and changed deductions you have planned to start at a later date. Read more at Deduction Statements
You can view and print your Deduction Statement using the Request a Document service on your Centrelink online account or request your statement using phone self-service. Watch the step by step guide on how to request a Deduction Statement using your Centrelink online account.
You can also keep track of your money online by updating your Centrepay deductions, accessing your Centrelink and Medicare payment summaries, and requesting an Income Statement.
Register for an online account or log on from the top right corner on this page.
Income Management is a way to help you manage your money to meet essential household needs and expenses. It is only available in certain locations. We will work with you to help you manage your Centrelink and Department of Veterans’ Affairs payments so some of the payment can be used to pay for personal and family essentials such as rent, bills, food and education. Through Income Management you can learn to better manage your finances in the long term.
The Rent Deduction Scheme is a free service that allows you to pay your state or territory housing authority rent through regular deductions from your Centrelink payments. The Rent Deduction Scheme is convenient and secure.
The Australian Securities and Investment Commission's MoneySmart website provides financial guidance to help you make the most of your money. There is useful information on
- debt management
- credit repair
- reverse mortgages
- unclaimed money
- tools and resources to help you balance your budget
- dealing with loan rejections
- how to avoid sales pressure, and
- who to go to if you have a complaint
Services to manage health care expenses
Medicare payments are now made electronically. You need to register your bank account details to access these payment options:
- at the doctor's - many doctors can lodge your claim for you
- at a service centre - your benefit will be paid into your account by Electronic Funds Transfer or by credit EFTPOS by swiping your ATM card
- through your Medicare online account, you can lodge some Medicare claims online. It is fast, secure and available 24 hours a day, seven days a week through myGov
The Medicare Safety Net provides financial assistance for high cost, out of hospital medical services that attract a Medicare benefit. Once you reach a Medicare Safety Net threshold, you may be eligible for additional Medicare benefits.
If you are not eligible for Medicare, you can claim an exemption from paying the Medicare levy in your income tax return.
A Medicare benefit tax statement may help you to claim the net medical expenses tax offset in your annual tax return.
Other government and community support services
There are a range of government and community organisations that provide support services and useful information you may find helpful.
DebtSelfHelp is a website that contains tools, templates and fact sheets to help you get back on track with money.
Saver Plus is a matched savings program that assists lower-income families with their educational costs. Saver Plus is run by the Brotherhood of St. Laurence.