Self service

You can do most of your Centrelink, Medicare and Child Support business using self service. There are options using mobile apps, online services or phone self service.

Centrelink

What you can doUsing your Centrelink online accountUsing your Express Plus mobile apps for CentrelinkUsing Centrelink phone self serviceAdditional information
Report your employment income, activity test or participation requirementsYY133 276
(13 EARN)
Read more about how to report income for Centrelink payments
Update your personal details and report changes to your circumstancesYYYRead more about changes of circumstances
Claim a range of Centrelink paymentsYYn/aUse the Payment Finder to explore options
Access electronic messaging and online lettersYYn/a

Read more about:

Access information about your past and future paymentsYY136 240 
Access the balance of your Working Credit, Income Bank, or Work BonusYn/a136 240

Read more about:

Update your family income estimateYY136 240Read more about your family income estimate
Complete your review of Rent AssistanceYY136 240Read more about Rent Assistance
Apply for an advance paymentYY136 240Read more about Advance Payments options
Request a replacement concession cardYn/a136 240Read more about concession and health care cards
Request documentsYYn/aRead more about requesting a document
Submit documentsYYn/aRead more about submitting your documents online
Check the balance of your BasicsCardYn/a1800 057 111Read more about the BasicsCard and the online BasicsCard balance-enquiry service

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password.

myGovLog on

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Select an account

If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.

Register

Read more about:

Medicare

What you can doUsing myGov to access your Medicare online accountUsing your Express Plus mobile app for MedicareAdditional information
Confirm eligibility and entitlement balance for the Child Dental Benefits ScheduleYNRead more about the Child Dental Benefits Schedule
Request a replacement or duplicate Medicare cardYYRead more about a Medicare card
Update your bank account detailsYY 
Update your personal detailsYY 
Lodge Medicare claims for some servicesYYRead more about lodging a Medicare claim online

View, download and print your:

  • Medicare Safety Net balance
  • Medicare benefit tax statement
  • child’s immunisation statement
YY

Read more about:

View, download and print your:

  • Medicare claims history
  • Organ donor registration details
YNRead more about the Australian Organ Donor Register
View your Individual Healthcare Identifier number historyYNRead more about the Healthcare Identifiers Service
View and update your Individual Healthcare Identifier number alternative namesYNRead more about the Healthcare Identifiers Service
View your Care Plan access historyYN 
View a digital copy of your Medicare cardNY 

Access Vault to:

  • Store digital copies of uploaded documents and receipts
  • View saved statements
  • Create and view personal appointments using calendar
NY 

If you already have a Medicare online account

You can log on to your Medicare online account through myGov.

myGovLog on

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Select an account

If you do not have a Medicare online account

To register for a Medicare online account, you will need to create a myGov account and link to Medicare

Register

Read more about:

Child Support

What you can doUsing myGov to access your Child Support accountUsing Child Support Info ServiceAdditional information
Update your personal detailsY Read more about Change of circumstances that affect your child support
Apply for a Child Support AssessmentY Use the Child Support Estimator to calculate your child support payment
Check the total child support amount outstandingY Read more about overdue child support payments
Check when your payments are due and how much you will getY Use the Child Support Estimator to calculate your child support payment
Access your history of payments made and receivedY131 107Read more about the child support info service where you can access a history of your payments
View and print most of your lettersY Read more about child support online accounts
Tell us about a direct payment you have made or receivedY Read more about making and receiving child support payments
Tell us about changes in care arrangements for your childrenY Read more about Change of circumstances that affect your child support
Tell us about changes to your incomeY Read more about Change of circumstances that affect your child support
Send and receive secure messages including attachmentsY  

If you already have a Child Support online account

You can log on to your Child Support online account through myGov.

myGovLog on

× Close
Select an account

If you do not have a Child Support online account

To register for a Child Support online account, you will need to create a myGov account and link to Child Support.

Register

Read more about:

Other options

In a service centre

If you don’t have a computer at home you can visit one of our service centres, Agents or Access Points, and use our self service terminals. Once you have registered to access your account online, you can use the terminals for Centrelink, Centrelink Express, Medicare and Child Support accounts.

Agents and access points

You can access our services from 1 of over 230 Access Points and 350 Agents in rural, regional and remote Australia. Agents and Access Points provide free self-help facilities where you can conduct your business with us.

Call charges

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate