Self Service

Our self service options are a quick and effective way to deal with us. You can use self service where it’s convenient to you, including at one of our Service Centres.

Online self services

Our online services provide you with a convenient and secure way to do some of your Centrelink, Medicare or Child support business with us. You need to register to use some of the services, then you can do many things where and when it suits you. You can log on using the button at the top right of each page to quickly access online services.

Phone self service

You can do some of your Centrelink and Child Support business securely and conveniently using Phone Self Service.

Centrelink

• Centrelink Phone Self Service phone 136 240
• Centrelink reporting line phone 133 276 (13 ‘EARN’), for customers who need to report to Centrelink every fortnight.

Child support

Parents receiving child support can access information about their payments 24 hours a day:

• Child Support Info Service phone 131 107

Self service terminals at service centres

If you don’t have a computer at home you can visit our Service Centres, skip the queue and use our Self Service Terminals. The terminals offer access to Centrelink Express and online services for Medicare, Centrelink and Child Support.

Agents and Access Points

Access to government services may be closer than you think. You can access a broad range of government services in rural, regional and remote communities at over 580 Agents and access points.

Finding a form

Forms for Centrelink, Child Support and Medicare can be downloaded from the forms section of the website.

If you are unsure of the name or type of form you require then you should refer to the information about the payments or services you are interested in.

Updating your details

It is important that you tell us about changes in your circumstances, such as changes to your address. There are a number of options depending on which services you use.