Self service

You can do most of your Centrelink, Medicare and Child Support business using self service. There are options using mobile apps, online services or phone self service.

Families. Make more time. Jump online.

Centrelink

Online accounts

I have a Centrelink online account:

Log on

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Select an account

I want to get a Centrelink online account:

Register

I want to link my Centrelink online account with myGov:

myGov

Connect with us

On the go? Read more about Express Plus Centrelink mobile apps
Find out about phone self service including how to register
What you can doUsing myGov to access your Centrelink online accountUsing your Express Plus Centrelink app on your mobile deviceUsing Centrelink phone self serviceAdditional information
Access electronic messaging and online lettersCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:n/a

Read more about:

Access information about your past and future paymentsCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:Yes136 240 
Access the balance of your Working Credit, Income Bank, or Work BonusCentrelink online account:YesExpress Plus mobile app: n/aCentrelink phone self service:Yes136 240

Read more about:

Advise of your plans to travel outside AustraliaCentrelink online account:YesExpress Plus mobile app: n/aCentrelink phone self service:n/aRead more about payments while outside Australia
Apply for an advance paymentCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:Yes136 240Read more about advance payment options
Check the balance of your BasicsCardCentrelink online account:YesExpress Plus mobile app: n/aCentrelink phone self service:Yes1800 057 111Read more about the BasicsCard and the online BasicsCard balance-enquiry service
Claim a range of Centrelink paymentsCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:n/aUse the Payment Finder to explore options
Complete your review of Rent AssistanceCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:Yes136 240Read more about Rent Assistance
Report your employment income, or confirm you are meeting your requirementsCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:Yes133 276
(13 EARN)
Read more about how to report income for Centrelink payments
Request a replacement concession cardCentrelink online account:YesExpress Plus mobile app: n/aCentrelink phone self service:136 240Read more about concession and health care cards
Request documentsCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:n/aRead more about requesting a document such as your Centrelink payment summary
Submit documentsCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:n/aRead more about submitting your documents online
Update your family income estimateCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:Yes136 240Read more about your family income estimate
Update your personal details and report changes to your circumstancesCentrelink online account:YesExpress Plus mobile app:YesCentrelink phone self service:YesRead more about changes of circumstances

Read more about:

Medicare

Online accounts

I have a Medicare online account linked to myGov:

I want to get a Medicare online account using myGov:

Create a myGov account

Connect with us

On the go? Read more about Express Plus Medicare mobile apps, including how to download and configure the app
What you can doUsing myGov to access your Medicare online accountUsing your Express Plus Medicare app on your mobile deviceAdditional information

Access Vault to:

  • store digital copies of uploaded documents and receipts
  • view saved statements
  • create and view personal appointments using the calendar
Medicare online account: NoExpress Plus mobile app:Yes 
Confirm eligibility and entitlement balance for the Child Dental Benefits ScheduleMedicare online account:YesExpress Plus mobile app: NoRead more about the Child Dental Benefits Schedule
Lodge Medicare claims for some servicesMedicare online account:YesExpress Plus mobile app:YesRead more about lodging a Medicare claim online
Request a replacement or duplicate Medicare cardMedicare online account:YesExpress Plus mobile app:YesRead more about a Medicare card
Update your bank account detailsMedicare online account:YesExpress Plus mobile app:Yes 
Update your personal detailsMedicare online account:YesExpress Plus mobile app:Yes 
View a digital copy of your Medicare cardMedicare online account: NoExpress Plus mobile app:Yes 
View and update your Individual Healthcare Identifier number alternative namesMedicare online account:YesExpress Plus mobile app: NoRead more about the Healthcare Identifiers Service

View, download and print your:

  • Medicare claims history
  • organ donor registration details
Medicare online account:YesExpress Plus mobile app: NoRead more about the Australian Organ Donor Register

View, download and print your:

  • Medicare Safety Net balance
  • Medicare benefit tax statement
  • child’s immunisation history statement
Medicare online account:YesExpress Plus mobile app:Yes

Read more about:

View your Care Plan access historyMedicare online account:YesExpress Plus mobile app: No 
View your Individual Healthcare Identifier number historyMedicare online account:YesExpress Plus mobile app: NoRead more about the Healthcare Identifiers Service

Read more about:

Child Support

Online accounts

I have a Child Support online account linked to myGov:

I want to get a Child Support online account using myGov:

Create a myGov account

Connect with us

On the go? Read more about Express Plus Child Support mobile apps

Telephone info service

An automated telephone information system that provides information at any time about your Child Support account. Read more about the Child Support Info Service.

What you can doUsing myGov to access your Child Support accountUsing Child Support Info ServiceAdditional information
Access your history of payments made and received Child Support account:YesChild Support Info Service:Yes131 107Read more about the Child Support Info Service where you can access a history of your payments
Apply for a Child Support Assessment Child Support account:YesChild Support Info Service:NoUse the Child Support Estimator to calculate your child support payment
Check the total child support amount outstanding Child Support account:YesChild Support Info Service:NoRead more about overdue child support payments
Check when your payments are due and how much you will get Child Support account:YesChild Support Info Service:NoUse the Child Support Estimator to calculate your child support payment
Send and receive secure messages including attachments Child Support account:YesChild Support Info Service:No 
Tell us about a direct payment you have made or received Child Support account:YesChild Support Info Service:NoRead more about making and receiving child support payments
Tell us about changes in care arrangements for your children Child Support account:YesChild Support Info Service:NoRead more about Change of circumstances that affect your child support
Tell us about changes to your income Child Support account:YesChild Support Info Service:NoRead more about Change of circumstances that affect your child support
View and print most of your letters Child Support account:YesChild Support Info Service:NoRead more about Child Support online accounts
Update your personal details Child Support account:YesChild Support Info Service:NoRead more about Change of circumstances that affect your child support

Read more about:

Service availability and changes

Read more about customer service changes that affect self service for Centrelink, Medicare and Child Support.

Read more about service availability for Centrelink online accounts and phone self service.

Medicare and Child Support online accounts have 24/7 service availability.

Other options

In a service centre, Agent or Access point

If you don’t have a computer at home, you can use a self service terminal at one of our service centres. Our Agents and Access Points also provide self service facilities to help you conduct your business with us in rural, regional and remote Australia.

Call charges

Call costs from your home phone to:

  • 13 numbers from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 numbers Freecall™ are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

This information was printed from humanservices.gov.au It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.