Self service

You can do most of your Centrelink, Medicare and Child Support business using self service. There are options using mobile apps, online services or phone self service.

Centrelink

What you can doUsing your Centrelink online accountUsing your Express Plus mobile apps for CentrelinkUsing Centrelink phone self serviceAdditional information
Report your employment income, activity test or participation requirementsCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:133 276
(13 EARN)
Read more about how to report income for Centrelink payments
Update your personal details and report changes to your circumstancesCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service: YRead more about changes of circumstances
Claim a range of Centrelink paymentsCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service: n/aUse the Payment Finder to explore options
Access electronic messaging and online lettersCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service: n/a

Read more about:

Access information about your past and future paymentsCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:136 240 
Access the balance of your Working Credit, Income Bank, or Work BonusCentrelink online account: YExpress Plus mobile app: n/aCentrelink phone self service:136 240

Read more about:

Update your family income estimateCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:136 240Read more about your family income estimate
Complete your review of Rent AssistanceCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:136 240Read more about Rent Assistance
Apply for an advance paymentCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:136 240Read more about Advance Payments options
Request a replacement concession cardCentrelink online account: YExpress Plus mobile app: n/aCentrelink phone self service:136 240Read more about concession and health care cards
Request documentsCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service:136 240Read more about requesting a document
Submit documentsCentrelink online account: YExpress Plus mobile app: YCentrelink phone self service: n/aRead more about submitting your documents online
Check the balance of your BasicsCardCentrelink online account: YExpress Plus mobile app: n/aCentrelink phone self service:1800 057 111Read more about the BasicsCard and the online BasicsCard balance-enquiry service

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password.

myGovLog on

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Select an account

If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.

Register

Read more about:

Medicare

What you can doUsing myGov to access your Medicare online accountUsing your Express Plus mobile app for MedicareAdditional information
Confirm eligibility and entitlement balance for the Child Dental Benefits ScheduleMedicare online account via myGov: YExpress Plus mobile app:NRead more about the Child Dental Benefits Schedule
Request a replacement or duplicate Medicare cardMedicare online account via myGov:YExpress Plus mobile app:YRead more about a Medicare card
Update your bank account detailsMedicare online account via myGov:YExpress Plus mobile app:Y 
Update your personal detailsMedicare online account via myGov:YExpress Plus mobile app:Y 
Lodge Medicare claims for some servicesMedicare online account via myGov:YExpress Plus mobile app:YRead more about lodging a Medicare claim online

View, download and print your:

  • Medicare Safety Net balance
  • Medicare benefit tax statement
  • child’s immunisation statement
Medicare online account via myGov:YExpress Plus mobile app:Y

Read more about:

View, download and print your:

  • Medicare claims history
  • Organ donor registration details
Medicare online account via myGov:YExpress Plus mobile app:NRead more about the Australian Organ Donor Register
View your Individual Healthcare Identifier number historyMedicare online account via myGov: YExpress Plus mobile app:NRead more about the Healthcare Identifiers Service
View and update your Individual Healthcare Identifier number alternative namesMedicare online account via myGov: YExpress Plus mobile app:NRead more about the Healthcare Identifiers Service
View your Care Plan access historyMedicare online account via myGov: YExpress Plus mobile app:N 
View a digital copy of your Medicare cardMedicare online account via myGov: NExpress Plus mobile app:Y 

Access Vault to:

  • Store digital copies of uploaded documents and receipts
  • View saved statements
  • Create and view personal appointments using calendar
Medicare online account via myGov: NExpress Plus mobile app:Y 

If you already have a Medicare online account

You can log on to your Medicare online account through myGov.

myGovLog on

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Select an account

If you do not have a Medicare online account

To register for a Medicare online account, you will need to create a myGov account and link to Medicare

Register

Read more about:

Child Support

What you can doUsing myGov to access your Child Support accountUsing Child Support Info ServiceAdditional information
Update your personal details Child Support account via myGov:YChild Support Info Service:Read more about Change of circumstances that affect your child support
Apply for a Child Support Assessment Child Support account via myGov:YChild Support Info Service:Use the Child Support Estimator to calculate your child support payment
Check the total child support amount outstanding Child Support account via myGov:YChild Support Info Service:Read more about overdue child support payments
Check when your payments are due and how much you will get Child Support account via myGov:YChild Support Info Service:Use the Child Support Estimator to calculate your child support payment
Access your history of payments made and received Child Support account via myGov:YChild Support Info Service:131 107Read more about the child support info service where you can access a history of your payments
View and print most of your letters Child Support account via myGov:YChild Support Info Service:Read more about child support online accounts
Tell us about a direct payment you have made or received Child Support account via myGov:YChild Support Info Service:Read more about making and receiving child support payments
Tell us about changes in care arrangements for your children Child Support account via myGov:YChild Support Info Service:Read more about Change of circumstances that affect your child support
Tell us about changes to your income Child Support account via myGov:YChild Support Info Service:Read more about Change of circumstances that affect your child support
Send and receive secure messages including attachments Child Support account via myGov:YChild Support Info Service: 

If you already have a Child Support online account

You can log on to your Child Support online account through myGov.

myGovLog on

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Select an account

If you do not have a Child Support online account

To register for a Child Support online account, you will need to create a myGov account and link to Child Support.

Register

Read more about:

Online security

We keep your personal information secure and value your online security. We offer a range of secure online and digital tools to help make doing your business with us easier.

Read more about online security.

Service availability and changes

For current information about issues affecting self service, see Customer service changes.

For general information about Centrelink self service availability, see Service availability for Centrelink online accounts and Phone Self Service.

Other options

In a service centre

If you don't have a computer at home you can visit one of our service centres, Agents or Access Points, and use our self service terminals. Once you have registered to access your account online, you can use the terminals for Centrelink, Centrelink Express, Medicare and Child Support accounts.

Agents and access points

You can access our services from 1 of over 230 Access Points and 350 Agents in rural, regional and remote Australia. Agents and Access Points provide free self-help facilities where you can conduct your business with us.

Call charges

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate