When someone dies
Payments and services are available to support you after someone close to you dies, including information on the steps that need to be taken and the emotional and financial support available.
Who does this information apply to?
People who are experiencing bereavement after the death of a family member or person they were caring for.
What to do first
When someone close to you dies, the hospital or other relevant authority normally takes care of the formalities and paperwork for you. You will need a signed Death Certificate to make funeral arrangements.
If the person who has died had an insurance policy or a funeral plan, you will need to contact the relevant company to let them know about the death and discuss matters with them.
Who to notify
A number of people and organisations need to be notified when someone dies. It will help if you have important reference numbers, such as Tax File Number, Centrelink reference number, Medicare number or bank account number before you contact them.
Some organisations may need a copy of the Death Certificate. While it may take several weeks to get a copy, organisations should be notified of the death as soon as possible.
Support for you
The needing help booklet provides information about payments and services you may be able to get if you need help after someone has died.
Adjusting to life after you have lost someone close to you is never easy. Advice on assistance, counseling and financial support are all available.
Support payments from Centrelink, such as the Bereavement Payment or Bereavement Allowance, may be available to you after the death of your partner, a child or someone in your care.
Centrelink Social Workers can refer you to grief counseling and helpful organisations in your community.
Centrelink Financial Information Service Officers can help you understand and make informed decisions about financial issues and the options available to you.
You may want someone else to deal with Centrelink for you. If so, you can authorise that person to enquire or act on your behalf.
More information
- Centrelink website - Help after someone has died
- Centrelink website - Someone to deal with Centrelink on your behalf
- Medicare website - Notification of a deceased person
- Medicare website - Update your details and request a new or replacement Medicare card