Flexible Service Delivery Trial
- What is the Flexible Service Delivery Trial?
- What services are being offered?
- What are the trial site locations and opening hours?
- Additional information
What is the Flexible Service Delivery Trial?
The Flexible Service Delivery Trial has been designed to improve customer service and choice—enabling selected Medicare and Centrelink offices to provide cross agency services.
The joint project will take place in every state, making Centrelink services for seniors and carers available through selected Medicare offices and non-cash Medicare services available through selected Centrelink offices.
What services are being offered?
Centrelink offices at Sutherland (Sydney NSW), Earlville (Cairns QLD), Broome (WA) and Launceston (TAS), are providing access to a range of non-cash Medicare services, such as:
- processing claims-cheque and Electronic Funds Transfer refunds only (not cash)
- enrolling for Medicare
- updating Medicare contact details
- ordering a new Medicare card
- registering as an organ donor
- receiving immunisation statements for children
Medicare offices at Box Hill (VIC), Hillarys (WA), Port Macquarie (NSW) and Marion (SA), are providing access to a range of seniors and carers Centrelink services, such as:
- updating personal details
- lodging claims for Age Pension, Carer Payment or Carer Allowance, and Commonwealth Seniors Health Card
- registering for the Pension Bonus Scheme
- registering for self service
- making an appointment with a Financial Information Service Officer
What are the trial site locations and opening hours?
Centrelink Customer Service Centres offering non-cash Medicare services
Sutherland Centrelink Customer Service Centre (from 4 October 2006) 36 Eton Street Sutherland NSW 2232 Opening hours Monday to Friday: 8am-5pm
Earlville Centrelink Customer Service Centre (from 9 October 2006) 480 Mulgrave Road Earlville QLD 4870 Opening hours Monday to Friday: 8:30am-5pm
Broome Centrelink Customer Service Centre (from 23 October 2006) 14 Napier Street - Cnr Weld Street Broome WA 6725 Opening hours Monday to Friday: 7:45am-4:45pm
Launceston Centrelink Customer Service Centre (from 13 November 2006) Retirement Service Centre 54 Cameron Street Launceston TAS 7250 Opening hours Monday to Friday: 8:30am-4:30pm
Medicare offices offering Centrelink seniors and carers services
Box Hill Medicare (from 2 October 2006) Box Hill Central Shopping Centre Main Road Box Hill VIC 3128 Opening hours Monday to Friday: 9am-5pm
Hillarys Medicare (from 6 October 2006) Whitfords City Shopping Centre Cnr Marmion and Whitfords Avenue Hillarys WA 6025 Opening hours Monday to Wednesday, Friday: 9am-5pm Thursday: 9am-7pm Saturday: 9am-12:30pm
Port Macquarie Medicare (from 11 October 2006) Settlement City Shopping Centre Cnr Bay and Park Streets Port Macquarie NSW 2444 Opening hours Monday to Friday: 9am-5pm Saturday: 9am-12.30pm
Marion Medicare (from 6 November 2006) Ground floor, Westfield Shoppingtown 297 Diagonal Road Oaklands Park SA 5046 Opening hours Monday to Wednesday, Friday: 9am-5pm Thursday: 9am-7pm Saturday: 9am-12:30pm
Additional information
For more information on the Flexible Service Delivery Trial.
Call
- Medicare Australia—132 011
- Centrelink Senior Services—132 300
- Centrelink Carer Services—132 717
Visit
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