Annual Report 06–07
Output 1: Core Department
Highlights of 2006–07
- Developing the access card business framework including delivery of tender processes, procurement and contract management activities
- Developing strategies for the rollout of the access card capability across participating and registration agencies
- Undertaking an information campaign to raise awareness and inform the Australian community about the access card
- Overseeing the successful first year of implementation of the Job Capacity Assessment Programme, with more than 363,000 assessments completed, meeting timeliness targets across remote and non-remote areas
- Working with CSA and Centrelink on implementation of the first two stages of the Child Support Scheme reforms
- Contributing to more than 50 whole-of-government policy deliberations, providing advice on service delivery across a range of policy areas, including child support scheme reforms
- Coordinating the 2007–08 Budget process for the Human Services Portfolio, securing $315.7 million over four years to implement a total of 71 measures
- Coordinating a cross-portfolio package of 17 measures to reduce health and welfare fraud and improve compliance efforts across health and social welfare payments
- Developing a Reconciliation Action Plan to increase Indigenous employment, and develop and promote a greater appreciation of and respect for Indigenous Australians
- Implementing a range of strategies to improve Indigenous Australians’ awareness of and access to government services
- Taking part in a national exercise designed to test the capacity and capability of the Australian health response to an influenza pandemic, and finalising pandemic influenza plans for the Human Services Portfolio
- Enabling a single sign-on capability through a Human Services web-based portal for people who use the internet to access government services
- Working with Centrelink and Medicare Australia to improve customer access to services through the deployment of Family Assistance Office services in Medicare offices and the trialling of extended service delivery options in selected Medicare and Centrelink offices
- Working with Centrelink to reduce call centre waiting times (by over 31 per cent, to an average of one minute and 50 seconds, down from two minutes and 40 seconds in 2005–06).
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