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Annual Report 06–07
Output 1: Core Department—Performance
The Core Department is responsible for Output 1 of the Department of Human Services (DHS) Portfolio:
Facilitation and promotion of effective and efficient delivery of social and health-related services.
Table 2 reports the Core Department’s results against the performance measures for Output 1 set out in the Human Services Portfolio Budget Statements and the Portfolio Additional Estimates Statements for 2006–07.
The following sections describe how the Core Department’s performance contributed to Output 1 and met the objectives of its strategic plan in 2006–07.
Core Department Secretary and Deputy Secretaries
Left to right: Kerri Hartland, Helen Williams and Jeff Popple
Left to right: Kerri Hartland, Helen Williams and Jeff Popple
- Implement the Access Card Programme
- Implement the Job Capacity Programme
- Voluntary referrals and Job Network
- Implement child support reforms
- Contribute to cross-government policy development
- Reduce fraud, errors, debts and overpayments
- Simplify agency forms and letters
- Implement effective communication strategies
- Increase the use of online services
- Implement Medicare Easyclaim in medical practices
- Improve the efficiency of service delivery agencies
| Measure | Performance | |
|---|---|---|
| Quantity | On the basis of experience since the establishment of the Core Department in October 2004, the Core Department expects annually to: |
In 2006–07, the Core Department:processed 8,532 items of ministerial correspondence;provided 2,197 briefings; andprepared draft answers to 131 parliamentary questions in writing and 227 written Senate estimates questions |
| Quality | The degree of satisfaction of the Minister and his office with the quality and timeliness of advice and the achievement of key tasks, as expressed through formal and informal feedback | The ability to measure the Minister’s satisfaction with timeliness and quality in 2006–07 was complicated by the need to collect feedback from three consecutive Ministers for Human Services and their respective staff. Feedback from the Minister’s Office indicates a general level of satisfaction with the day-to-day provision of advice by the Core Department |
| Price | Price of outputs $79.157 million |