| << PREVIOUS | NEXT >> |
| [ CONTENTS ] |
Annual Report 06–07
Output 3: CRS Australia—General Manager's review
General Manager
In 2006–07, CRS Australia continued to provide high-quality assessment and vocational rehabilitation services, helping Australians with disabilities, injuries or health conditions to enter or remain in the workforce. The number of new vocational rehabilitation programmes delivered on behalf of the Australian Government increased by close to 30 per cent during the year.
CRS Australia’s continued focus on the ability of each individual job seeker resulted in 48,208 new and existing job seekers being assisted, with 8,312 of these achieving a 13-week employment outcome that was more than 30 hours per week in more than 50 per cent of cases. The effectiveness of vocational rehabilitation in building individual work capacity is evidenced by 39 per cent of all job seekers being in work three months after completion of their programme.
Positive outcomes for job seekers are made possible by an excellent network of allied health professionals, support staff and managers. CRS Australia staff continued to use innovative and flexible approaches to bring out the best in job seekers in 2006–07.
CRS Australia is constantly looking for ways to improve the effectiveness of its service delivery. In 2006–07, a number of new strategies ensured that services were either maintained at their existing high levels or improved, and that there were better processes to monitor and evaluate performance.
Other significant achievements included the launch of Focus for the Future, CRS Australia’s Strategic Plan 2006–09, and the development of a new memorandum of understanding with the Department of Employment and Workplace Relations. The strategic plan provides a framework within which CRS Australia can continue to be a successful, robust and viable organisation.
CRS Australia ended the year with a budget surplus, primarily reflecting continued sound performance against key contracts. In the years ahead, this secure financial position, combined with expertise, flexibility and innovative practice, will help to ensure that CRS Australia achieves its vision—to remain the leading provider of vocational rehabilitation and related services in Australia.
Margaret Carmody
General Manager