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Annual Report 06–07
Output 3: CRS Australia—Outlook
Service delivery
There will be some refinements to CRS Australia’s MOU with DEWR in 2007–08. Changes in the mix of job seekers referred to CRS Australia are also expected to occur, when new participation requirements are introduced for recipients of parenting payments.
Strategies responding to feedback received in 2006–07 will be implemented with the aim of ensuring that CRS Australia remains relevant in the broader market, delivers on its promises, and grows and diversifies its revenue base.
CRS Australia’s Service Charter will be reviewed in 2007–08 to ensure that it continues to meet the needs of service recipients and applies better practice.
CRS Australia will continue to work with communities, employers and job seekers to achieve mutually beneficial and sustainable outcomes.
Staff
In 2007–08, CRS Australia will implement human resource management and development strategies drawing on internal and external evidence of best practice. These strategies are directed towards ensuring CRS Australia is successful, sustainable and profitable by:
- acknowledging that people are at the heart of CRS Australia's activities, and their engagement and development are key to CRS Australia, success and cannot be compromised;
- recognising that CRS Australia’s success depends on its ability to identify and respond to influences that shape the way work is done; and
- continuing to encourage and support social and environmental responsibility.
The implementation of the Employee Self Services programme in the new financial year will provide automated processing of leave and personal details for staff, improving staff access to payroll services.
Risk management
To position the organisation for a strong and sustainable future in an increasingly commercial environment, CRS Australia will also implement strategies to manage risks and enhance its demand management and financial management capabilities.