Health professionals contact information

Health professionals can contact us online, by email, phone or post.

If you are a health professional you can contact us using one of the methods below. If you are a customer, corporate stakeholder, or business, you should contact us using the specific contact options for you.

Health Professional Online Services (HPOS)

HPOS provides secure and convenient online services for health professionals and administrators. Use this service, reducing the need to call us.

Costs and public holidays

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

Some of our telephone lines are either closed or have limited opening times on public holidays. It is recommended that you make your call on normal business days.

ServiceContact
Aboriginal Health Services Claiming and supply of PBS medicines and forms
Aboriginal Health Services eligibility criteria and approval enquiries - Department of Health
Aboriginal Health Services payment claims
  • Post to:
    Remote Area Aboriginal Health Services
    Pharmaceutical Benefits Branch
    Department of Human Services
    PO Box 9826
    Brisbane Qld 4001
Aged Care

Software Vendors

Australian Childhood Immunisation Register for health professionals
  • Phone: 1800 653 809
  • Fax: 08 9254 4810
  • Email: acir@humanservices.gov.au
  • Post to:
    Australian Childhood Immunisation Register
    GPO Box M933
    Perth WA 6843
Billing agent registration
Change multiple provider location ID registration details (Medicare eClaiming Programs section)
Child Dental Benefits Schedule
  • Phone: 132 150
  • When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits
Cleft Lip and Cleft Palate Scheme
  • Phone: 1300 652 492
Complex Drugs enquiry line
  • Phone: 1800 700 270
Customer service feedback
Department of Veteran's Affairs processing centre
  • Phone: 1300 550 017
Diagnostic imaging and radiation oncology practices (LSPN)

Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:

Early release of superannuation
eBusiness Service Centre (Medicare program)
Education for health professionals
eHealth Record (PCEHR)
  • Phone: 1800 723 471
Education for health professionals
eHealth Record (PCEHR)
  • Phone: 1800 723 471
Electronic pharmaceutical supply order form requests
General Practice Rural Incentives Programme (GPRIP)
  • Phone: 1800 010 550
    This programme includes:
    GP Component
    Rural Relocation Incentive Grant
Goods and services tax (Medicare programme)
Health compliance
  • Post to:
    Debt, Appeals and Health Compliance Division
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901

Exceptional circumstances – refer to the Managing tab

Review of Compliance Audit Decision - refer to the Managing tab

  • Email: compliance.review@humanservices.gov.au
  • Post to:
    Medicare Compliance Audit Decision
    Debt, Appeals and Health Compliance Division
    Department of Human Services
    PO Box 7788
    Canberra BC ACT 2610

Voluntary acknowledgement of incorrect payments - refer to the Managing tab

Healthcare Identifiers Service
Health Professional Online Services (HPOS)
  • Use this service reducing the need to call us. HPOS provides secure and convenient online services for health professionals and administrators.
  • Post to:
    Health Professional Online Services (HPOS)
    Medicare
    GPO Box 9822
    [Your capital city]
Hearing Services eClaiming Helpdesk
HECS Reimbursement Scheme (Medicare programme)
  • Phone: 1800 010 550 (call charges may apply)
  • Fax: 1300 588 673
  • Post to:
    Department of Human Services
    GPO Box 2844
    Adelaide SA 5001

Incentive Programmes (Medicare programme) including:

  • Asthma Incentive
  • Cervical Screening Incentive
  • Diabetes Incentive
  • eHealth Incentive
  • GP Aged Care Access Incentive
  • Indigenous Health Incentive
  • Procedural GP Payment
  • Quality Prescribing Incentive
  • Rural Loading Incentive
  • Teaching Payment
  • Phone: 1800 222 032
    9 am to 5:30 pm Eastern time
    8:30 am to 5 pm Central time
    7 am to 3:30 pm Western time

Choose from one of the following options:

1. Practice Incentive Programme

  • Fax: 08 8274 9352
  • Email: pip@humanservices.gov.au
  • Post to:
    Practice Incentives Programme
    GPO Box 2572
    Adelaide SA 5001

2. Mental Health Nurse Incentive Programme (MHNIP)

  • Fax: 08 8274 9352
  • Email: mhnip@humanservices.gov.au
  • Post to:
    Mental Health Nurse Incentive Programme
    Department of Human Services
    GPO Box 2572
    Adelaide SA 5001

3. Practice Nurse Incentive Program

  • Phone: 1800 222 032
  • Fax: 1300 587 696
  • Email: mhnip@humanservices.gov.au
  • Post to:
    Practice Nurse Incentive Program
    Department of Human Services
    GPO Box 2572
    Adelaide SA 5001

4. Telehealth Incentive Program

Indigenous Access Programme
  • Post to:
    PO Box 1001
    Tuggeranong DC ACT 2901
Information Release

For Health Professionals in NT, Qld, SA, Tas and WA

For Health Professionals in ACT, NSW, Vic

MBS item interpretation (Medicare programme)
Medicare Aboriginal and Torres Strait Islander Access Line
Medical Indemnity
  • Phone: 1800 813 167
    Monday to Friday between 9 am to 5 pm local time
  • Email: medical.indemnity@humanservices.gov.au
  • Post to:
    Department of Human Services
    PO Box 1001
    Tuggeranong DC ACT 2901
Medicare provider enquiries (Medicare programme)
  • Phone: 132 150
  • Email: medicare.prov@humanservices.gov.au
  • When calling the provider enquiry line the following options are available:
    • Option 1 – Medicare card enquiries
    • Option 2 – claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner Regulation Agency
    • Option 3 – MBS item interpretation
    • Option 4 – for assistance completing Centrelink medical certificates
    • Option 5 - child dental benefit schedule enquiries
    • Option 6 - electronic claiming or Health Professional Online Services (HPOS)
  • Post to:
    Medicare
    GPO Box 9822
    [Your capital city]
Mental Health Nurse Incentive Programme (MHNIP)
  • Fax: 08 8274 9352
  • Email: mhnip@humanservices.gov.au
  • Post to:
    Mental Health Nurse Incentive Programme
    Departmet of Human Services
    GPO Box 2572
    Adelaide SA 5001
Midwife Professional Indemnity Contact Centre
National Bowel Cancer Screening Program (NBCSP)
  • Phone: 1800 118 868
  • Fax: 1800 115 062
  • Post to:
    National Bowel Cancer Screening Program Register
    Reply Paid 83061
    Hobart Tas 7001
Online Technical Services for Software Vendors
Optometrist's date of service check
  • Phone: 1300 652 752
    • Option 1 - Medicare patients
    • Option 2 - DVA patients
PBS Authority approvals
  • Phone: 1800 888 333
    24 hours 7 days
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9857
    [Your capital city]
PBS general enquiries
  • Phone: 132 290
    • Option 1 - Concession and Medicare entitlement
    • Option 2 - All claim payment, safety net, stationary and general enquiries
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9856
    [Your capital city]
PBS stationery orderRefer to PBS general enquiries.
  • Post to:
    Prescription Pad Order Clerk
    Pharmaceutical Benefits Branch
    Department of Human Services
    GPO Box 9826
    Sydney NSW 2001
PKI site certificates
Reporting suspected fraud
  • Phone: 131 524
    Monday to Friday between 9 am to 5 pm local time
  • Fax: 1300 657 239
  • Post to:
    Customer Compliance Branch
    Business Integrity
    Department of Human Services
    PO Box 9822
    Sydney NSW 2001
Rural Locum Education Assistance Programme (RLEAP)
  • Phone: 1800 010 550
Rural Procedural Grants Programme (RPGP)
  • Phone: 1800 010 550
Rural Relocation Incentive Grant (RRIG)
  • Phone: 1800 010 550
Statistical reporting on Medicare's programmes
Telephone Type Writer (TTY)
  • Phone: 1800 810 586 for information about payments and services
  • Phone: 1800 000 567 to provide comment, complaints or compliments
Translations and interpreters