Health professionals contact information

Health professionals can contact us online, by email, phone or post.

If you are a health professional you can contact us using one of the methods below. If you are a customer, corporate stakeholder, or business, you should contact us using the specific contact options for you.

Costs and public holidays

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

Some of our telephone lines are either closed or have limited opening times on public holidays. It is recommended that you make your call on normal business days.

ServiceContact
90 day pay doctor cheque scheme
  • Phone: 132 150
    for information about the scheme
  • Phone: 1800 032 259
    for information about registrations
  • Fax: 08 8274 9307
  • Post to:
    Medicare
    GPO Box 570
    Adelaide SA 5001
Aboriginal and Torres Strait Islander Access line for health professionals
  • Phone: 1800 556 955
Aboriginal Health Services Claiming and supply of PBS medicines and forms
Aboriginal Health Services eligibility criteria and approval enquiries - Department of Health
Aboriginal Health Services payment claims
  • Post to:
    Remote Area Aboriginal Health Services
    Pharmaceutical Benefits Branch
    Department of Human Services
    PO Box 9826
    Brisbane Qld 4001
Aged Care

Aged Care payments processing

Software Vendors

Australian Childhood Immunisation Register for health professionals
  • Phone: 1800 653 809 for ACIR general enquiries
  • Phone: 1300 650 039 for ACIR internet helpdesk
  • Fax: 08 9254 4810
  • Email: acir@humanservices.gov.au
  • Post to:
    Australian Childhood Immunisation Register
    GPO Box M933
    Perth WA 6843
Billing agent registration
Billing Medicare in public hospitals
Bulk Bill late lodgement applications
  • Post to:
    Department of Human Services
    Medicare Provider Services
    GPO Box 9822
    Melbourne, Sydney or Perth
Change multiple provider location ID registration details (Medicare eClaiming Programs section)
Child Dental Benefits Schedule
  • Phone: 132 150
  • When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits
Cleft Lip and Cleft Palate Scheme
  • Phone: 1300 652 492
Complaints and feedback
  • Phone: 1800 132 468
Complex Drugs enquiry line
  • Phone: 1800 700 270
  • Fax: 1300 154 190
  • Post to:
    Department of Human Services
    Complex drugs
    Reply Paid 9826
    Hobart Tas 7001
Department of Veteran's Affairs processing centre
  • Phone: 1300 550 017
Diagnostic imaging and radiation oncology practices (LSPN)

Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:

Early release of superannuation
eBusiness Service Centre (Medicare program)
Education for health professionals
eHealth Record (PCEHR)
  • Phone: 1800 723 471
Electronic pharmaceutical supply order form requests
General Practice Rural Incentives Programme (GPRIP)
  • Phone: 1800 010 550
    This programme includes:
    GP Component
    Rural Relocation Incentive Grant
Goods and services tax (Medicare programme)
Health compliance
  • Post to:
    Debt, Appeals and Health Compliance Division
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901

Exceptional circumstances – refer to the Managing tab

Review of Compliance Audit Decision - refer to the Managing tab

  • Email: compliance.review@humanservices.gov.au
  • Post to:
    Medicare Compliance Review Team
    Debt, Appeals and Health Compliance Division
    Department of Human Services
    PO Box 7788
    Canberra BC ACT 2610

Voluntary acknowledgement of incorrect payments - refer to the Managing tab

Healthcare Identifiers Service Operations Team
Healthcare Identifiers Vendor Operations Team
Health Professional Online Services (HPOS)
  • Phone: 132 150 Option 6 - electronic claiming or Health Professional Online Services (HPOS)
Hearing Services eClaiming Helpdesk
HECS Reimbursement Scheme (Medicare programme)
  • Phone: 1800 010 550
  • Fax: 1300 588 673
  • Post to:
    Department of Human Services
    GPO Box 2844
    Adelaide SA 5001

Incentive Programmes (Medicare programme) including:

  • After Hours Incentive
  • Asthma Incentive
  • Cervical Screening Incentive
  • Diabetes Incentive
  • eHealth Incentive
  • GP Aged Care Access Incentive
  • Indigenous Health Incentive
  • Procedural GP Payment
  • Quality Prescribing Incentive
  • Rural Loading Incentive
  • Teaching Payment
  • Phone: 1800 222 032
    9 am to 5:30 pm Eastern time
    8:30 am to 5 pm Central time
    7 am to 3:30 pm Western time

Choose from one of the following options:

1. Practice Incentive Programme

2. Mental Health Nurse Incentive Programme (MHNIP)

  • Fax: 1300 581 573
  • Email: mhnip@humanservices.gov.au
  • Post to:
    Mental Health Nurse Incentive Programme
    Department of Human Services
    GPO Box 2572
    Adelaide SA 5001

3. Practice Nurse Incentive Program

  • Fax: 1300 587 696
  • Email: pnip@humanservices.gov.au
  • Post to:
    Practice Nurse Incentive Program
    Department of Human Services
    GPO Box 2572
    Adelaide SA 5001

4. Telehealth Incentive Program

Indigenous Access Programme
  • Post to:
    PO Box 1001
    Tuggeranong DC ACT 2901
Information Release

For Health Professionals in NT, Qld, SA, Tas and WA

For Health Professionals in ACT, NSW, Vic

IVF/GIFT program
  • Phone: 1800 700 270 for information or to order the IVF/GIFT arrangements patient 4049 form
  • Post to:
    Department of Human Services
    IVF/GIFT processing section
    Reply Paid 9826
    Hobart Tas 7001
MBS item interpretation (Medicare programme)
Medical Indemnity
  • Phone: 1800 813 167
    Monday to Friday between 9 am to 5 pm local time
  • Email: medical.indemnity@humanservices.gov.au
  • Post to:
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901
Medicare Aboriginal and Torres Strait Islander Access Line
Medicare eClaiming Programs
  • Post to:
    Department of Human Services
    eClaiming Branch
    Medicare eClaiming Programs
    PO Box 1001
    Tuggeranong ACT 2901
Medicare provider enquiries (Medicare programme)
  • Phone: 132 150
  • Email: medicare.prov@humanservices.gov.au
  • When calling the provider enquiry line the following options are available:
    • Option 1 – Medicare card enquiries
    • Option 2 – claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner Regulation Agency
    • Option 3 – MBS item interpretation
    • Option 4 – for assistance completing Centrelink medical certificates
    • Option 5 - child dental benefit schedule enquiries
    • Option 6 - electronic claiming or Health Professional Online Services (HPOS)
  • Post to:
    Medicare
    GPO Box 9822
    [Your capital city]
Mental Health Nurse Incentive Programme (MHNIP)
  • Phone: 1800 222 032
    9 am to 5:30 pm Eastern time
    8:30 am to 5 pm Central time
    7 am to 3:30 pm Western time
  • Fax: 1300 581 573
  • Email: mhnip@humanservices.gov.au
  • Post to:
    Mental Health Nurse Incentive Programme
    Department of Human Services
    GPO Box 2572
    Adelaide SA 5001
Midwife Professional Indemnity Contact Centre
National Bowel Cancer Screening Program (NBCSP)
  • Phone: 1800 118 868
  • Fax: 1800 115 062
  • Post to:
    National Bowel Cancer Screening Program Register
    Reply Paid 83061
    Hobart Tas 7001
Online Technical Support (OTS) for Software Vendors
  • Phone: 1300 550 115

OTS Liaison - first point of contact and escalation for software vendors

OTS Software Vendor Technical Support - helps you diagnose and resolve technical issues during the development and production stages including technical issues encountered in the vendor environment

OTS Product Integration - helps you test your software products to achieve a Notice of Integration (NOI) or Notice of Connection (NOC)

Optometrist's date of service check
  • Phone: 1300 652 752
    • Option 1 - Medicare patients
    • Option 2 - DVA patients
PBS Approvals Clerk
PBS Authority approvals
  • Phone: 1800 888 333
    24 hours 7 days
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9857
    [Your capital city]
PBS Authority approval applications
  • Phone: 1800 700 270
    Monday to Friday 8 am to 5 pm Australian Eastern Standard Time
  • Post to:
    Department of Human Services
    Complex Drugs
    Reply Paid 9826
    Hobart TAS 7001
PBS general enquiries
  • Phone: 132 290
    • Option 1 - Concession and Medicare entitlement
    • Option 2 - All claim payment, safety net, stationery and general enquiries
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9856
    [Your capital city]
PBS hospital authorityRefer to PBS general enquiries.
  • Post to:
    Pharmacy Program Officer
    Department of Human Services
    GPO Box 9826
    [Your capital city]
PBS safety net for pharmacists

Supplementary or replacement PBS safety net cards

  • Post to:
    Department of Human Services
    Pharmaceutical Benefits Section
    GPO Box 9826
    [Your capital city]

Charging medicine at the PBS safety net rate enquiries

  • Phone 132 290

Submitting a claim for a refund

  • Post to:
    PO Box 9822
    [Your capital city]
PBS stationery order forms

Non-personalised stationary and existing prescription pad orders for - doctors, dentists, optometrists, nurse practitioners and midwives

  • Phone 132 290 choose option 2

Personalised stationery for - doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant PBS prescription form

  • Post to:
    Prescription Pad Order Clerk
    Pharmaceutical Benefits Branch
    Department of Human Services
    GPO Box 9826
    Sydney NSW 2001

Stationery for community pharmacies, private hospital pharmacies and participating public hospitals

PKI site and individual certificates
Prescription Shopping Information Service
  • Phone: 1800 631 181
Register to prescribe
  • Post to:
    Listings and Complex Programs Section
    Pharmaceutical Benefits Branch
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901
Reporting suspected fraud
  • Phone: 131 524
    Monday to Friday between 9 am to 5 pm local time
  • Fax: 1300 657 239
  • Post to:
    Customer Compliance Branch
    Business Integrity
    Department of Human Services
    PO Box 9822
    Sydney NSW 2001
RPBS authority telephone applications
  • Phone: 1800 552 580
    24 hour service, call charges may apply
Rural Locum Education Assistance Programme (RLEAP)
  • Phone: 1800 010 550
Rural Procedural Grants Programme (RPGP)
  • Phone: 1800 010 550
Rural Relocation Incentive Grant (RRIG)
  • Phone: 1800 010 550
Statistical reporting on Medicare's programmes
Telephone Type Writer (TTY)
  • Phone: 1800 810 586 for information about payments and services
  • Phone: 1800 000 567 to provide comment, complaints or compliments
Translations and interpreters

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