Health professionals contact information

Health professionals can contact us online, by email, phone or post.

If you are a health professional you can contact us using one of the methods below. If you are a customer, corporate stakeholder, or business, you should contact us using the specific contact options for you.

Health Professional Online Services (HPOS)

HPOS provides secure and convenient online services for health professionals and administrators. It helps to streamline your interactions with us by reducing the need to call and helps to avoid rejected claims. Read more about Health Professional Online Services.

Telephone Type Writer, translation and interpretation

We have Telephone Type Writer services (also known as TTY), translators and interpreters to help you when contacting us.

For all TTY enquiries, phone:
1800 810 586 for information about payments and services (free call)
1800 000 567 to provide comment, complaints or compliments (free call

For translators and interpreters, phone 131 450 (local call rate) or email: info@humanservices.gov.au

Medicare provider enquiries

Phone: 132 150 (local call rate)

When calling the provider enquiry line the following options are available:

  • Option 1 – Medicare card enquiries
  • Option 2 – claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner Regulation Agency
  • Option 3 – MBS item interpretation
  • Option 4 – for assistance completing Centrelink medical certificates
  • Option 5 - child dental benefit schedule enquiries
  • Option 6 - electronic claiming or Health Professional Online Services (HPOS)

Post:

Medicare
GPO Box 9822
[Your capital city]

Email: medicare.prov@humanservices.gov.au

PBS general enquiries

Phone: 132 290 (local call rate)

Post:

Pharmaceutical Benefits Scheme
GPO Box 9826
[Your capital city]

Email: pbs@humanservices.gov.au

PBS Authority approvals

Phone: 1800 888 333 - 24 hours 7 days (free call)

Post:

Pharmaceutical Benefits Scheme
GPO Box 9857
[Your capital city]

Email: pbs@humanservices.gov.au

PBS stationary order

Refer to the Pharmaceutical Benefits Scheme for full details on how to order PBS stationary.

Complex Drug enquiry line

Phone: 1800 700 270 (free call)

Australian Childhood Immunisation Register

Phone: 1800 653 809 (free call)

Fax: 08 9254 4810

Post:

Australian Childhood Immunisation Register
GPO Box M933
Perth WA 6843

Email: acir@humanservices.gov.au    

Stationery ordering

Phone: 1800 067 307 (free call)

Fax: 02 6199 3288

PBS stationery

Optometrist's date of service check

Phone: 1300 652 752 (local call rate)

Incentive Programs

Phone: 1800 222 032 (free call)
9.00 am - 5.30 pm Eastern time
8.30 am - 5.00 pm Central time
7.00 am - 3.30 pm Western time

Fax: 08 8274 9352

Post:

Practice Incentives Program
GPO Box 2572
Adelaide SA 5001

Email: pip@humanservices.gov.au

Telehealth Incentive Program

Phone: 1800 222 032 (free call)

Fax: 1300 587 696

Email: telehealth@humanservices.gov.au

General Practice Immunisation Incentives (GPII) scheme

Phone: 1800 246 101 (free call)

Fax: 03 6281 0555

Post

General Practice Immunisation Incentives
GPO Box 295
Hobart Tasmania 7001

Program Review

Fax: 02 6124 6006

Post

The Manager
Program Review
Department of Human Services
PO Box 1001
Tuggeranong ACT 2901
Australia

Email: professional.review@humanservices.gov.au

eBusiness Service Centre

Phone: 1800 700 199 (free call)

Statistics on Medicare's programs

Statistical Reporting contact details.

Goods and services tax

Phone: 1800 653 629 (free call)

Fax: 1800 069 288 (free fax)

Post:

GST Program
Department of Human Services
GPO Box 2956
ADELAIDE SA 5001
Australia

Email: gst.enquiries@humanservices.gov.au

External communication

Forum

Send us your comments, questions or suggestions.

Email: editor.forum@humanservices.gov.au

Bulletin Board

Send us your comments, questions or suggestions.

Email: editor.bulletinboard@humanservices.gov.au

Aged Care eNews

Send your comments, questions or suggestions.

Email: editor.agedcareenews@humanservices.gov.au

Post:

Communication Division
Department of Human Services
PO Box 1001
Tuggeranong DC ACT 2901
Australia

Email: info@humanservices.gov.au

How to report suspected fraud

Phone: 131 524 (local call rate)
(Monday to Friday between 9.00 am - 5.00 pm local time)

Post:

Customer Compliance Branch
Business Integrity
Department of Human Services
PO Box 9822
Sydney NSW 2001

Fax: 1300 657 239

How to give customer service feedback

We welcome and values customer feedback - it helps us improve our service and stay in touch with your needs. 

  • Form: fill out an online feedback form
  • Phone us: on one of the above listed numbers and tell our customer service staff that you would like your feedback recorded on Medicare's feedback register
  • Mail:(no stamp required)-Post:
    The National Service Charter Coordinator
    Customer Service Support
    Medicare Australia Reply Paid 9822
  • Email: customer.feedback@humanservices.gov.au

Aged Care

For all Aged Care enquiries.

Phone: 1800 195 206 (free call)

Alternatively you can email your enquiry to our Online Claiming Helpdesk.

Education section

Email: medicare.education@humanservices.gov.au

HECS Reimbursement Scheme

Phone: 1800 010 550 (free call)

Rural Procedural Grants Program (RPGP)

Phone: 1800 010 550 (free call)