Contact details
General enquiries
Please contact the JCA Hotline on 1300 136 526 or email jca.feedback@humanservices.gov.au.
Book an assessment
To find out if you need a Job Capacity Assessment, please contact your local Centrelink Office.
Good news stories
If you have a good news story that you would like to share about your Job Capacity Assessment, please email jca.feedback@humanservices.gov.au.
Complaints
If you have concerns about how your assessment was conducted you should firstly speak to the person in the organisation that conducted your assessment.
If you are still concerned after doing this, you can call and lodge a Job Capacity Assessment complaint with Centrelink’s FreeCall™ Customer Relations Line on 1800 050 004* or Centrelink’s TT Y Customer Relations service on 1800 000 567 (only for people who are deaf or have a hearing or speech impairment and have access to use a TT Y phone) and your complaint will be investigated.
If you are not satisfied with Centrelink’s decision or the actions of your JCA assessor, you may complain to the Commonwealth Ombudsman:
- in writing to GPO Box 442, Canberra, ACT, 2601;
- by telephone to 1300 362 072; or
- via the online complaint form on their website.
Before looking into a complaint the Ombudsman may request that you first contact Centrelink’s FreeCall™ Customer Relations Line.
Notes
- To recieve this information in a different format please email jca.feedback@humanservices.gov.au.