Applying to use Centrepay

To use Centrepay, Businesses must complete an application to be approved by us.

Step 1 – read our documents

Read the Centrepay Policy and Terms and Centrepay Procedural Guide for Businesses. These documents set out information you need to know and understand about Centrepay including:

  • what a Business should consider before applying
  • the essential criteria that a Business must meet
  • the requirements of Businesses approved to use Centrepay

Download the documents:

We cannot interpret the contract for you. For interpretation of the contract we recommend you seek independent legal advice.

Step 2 – application form

Download, read, and complete the Department of Human Services Business Application - Centrepay form.

Step 3 – user details form

To complete your application you will need to provide details of at least one staff member of the Business who will be registered to access Centrelink Business Online Services (CBOS) for Centrepay by completing the Business Online Services User details form.

Download, read and complete the Business Online Services User details form.

If your application is approved, each additional staff member that requires access must be registered and sign a declaration in accordance with the security, privacy and confidentiality undertaking by completing the Business Online Services User details form.

Log on IDs and password details for each registered user will be provided separately.

Step 4 – submit forms

Submit your completed forms and any other documents we ask you for, by post or fax to the Centrepay for businesses team.

Next steps

We may contact you to request further information in relation to your Business Application.

Once the Business Application has been assessed we will send you a letter advising of the outcome.

You will also be sent information to help you get started with Centrepay.

If you have questions about applying for Centrepay, call the Centrepay for businesses team.

Page last updated: 1 February 2017

This information was printed Wednesday 24 May 2017 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.