How to use Child Support Business Online Services

Child Support Business Online Services makes it easier for employers to manage Child Support deductions for 15 employees or less.

Register for Child Support Business Online Services

  1. Call 131 272 (call charges may apply) between 8.30am and 4.45pm AEST, Monday to Friday. We will ask some questions to confirm your identity and register your business; this may include your ABN or reference number.
  2. Once you’ve received your ID and temporary password you can log on to Child Support Business Online Services.

Logging on

You can log on to Child Support Business Online Services from any page in the business area of our site. Select Log on from the top right of the screen from any page on our Business and employers section.

Log on 1 screen

Choose Child Support Business Online from the list and then select the Log on button.

Log on 2 screen

On the Employer and financial institutions login for CSAOnline page enter your Login ID and password.

CSAonline login screen

If this is your first time logging on, you’ll be asked to accept Child Support Business Online Service’s terms and conditions and to change your password.

The welcome page shows a snapshot of items requiring your attention.

Welcome page screen

Confirm a person’s employment

From time to time we may ask you to confirm a person’s employment. You can respond via online services, rather than calling or sending a fax. The request to confirm employment will appear on the welcome page.

Confirm a persons employment 1 screen

Click on the request for information.  On the Confirmation of a Person’s Employment EF1 page select a name from the list and follow the instructions on each page to complete confirmation.

Confirm a persons employment 2 screen

Once you have completed the steps, check that the Summary of Entered Details is correct. If you need to correct any items, use the Previous button to return to earlier screens. If the information is correct select Submit. You’ll receive confirmation that the information has been sent to us.

Confirm a persons employment 3 screen

Report deductions

Reporting deductions online is simple. The information you provide loads directly into our system. There's no need to send a letter, fax or email. Select Payroll Deductions from the left-hand menu.

Select the pay period you wish to action by clicking on the month on the Deduction Report Summary page.

Deduction report summary screen

Select individual or multiple pay dates, then click View Paydate Details.

Pay date summary screen

Enter the deduction amounts against each employee name. If the amount deducted is different to the amount expected column, enter a Variation Reason from the drop down box. Then select Check Entries.

Paydate reconciliation screen

Your entries will be checked and you can now select Submit to CSA.

Submit to CSA screen

Payment options

To view payment options select Payroll Deductions from the left-hand menu, then Payment Options.

Payment options screen

Organise and print letters

Select Letters List from the left–hand menu. You can view, organise and print most Child Support letters online as well as access older letters sent by the online service. Letters are available in HTML or PDF format.

Organise and print letters screen

Manage system users

Select Manage Users from the left-hand menu to view and manage your user accounts. Child Support Business Online Services allows access by several account users. Account users can have different levels of access.

Creating a new user ID is easy. Type in the new users first and last name and their email address, check if they are an administrator or if they’re to receive email notifications then select Create User.

Manage system users screen

Password changes

Select Change Password from the left-hand menu, type in your current password followed by your new password and select change password.

Password changes screen

Help and support

If you ever need help with Child Support Business Online Services or have an enquiry, you can ask your questions online, an easy cost-effective alternative to using phone or mail. Select Messages from the left hand menu, then Contact Us.

For example, if you have a question about letters, forms or payments, select the General enquiry option.

Help and support screen

You can also attach a file to your enquiry if you need to provide additional information.

Track your history

To see a record of the transactions performed online, select History from the left-hand menu, then Activity Summary.

Track your history screen

Page last updated: 19 May 2016

This information was printed Friday 9 December 2016 from humanservices.gov.au/business/enablers/how-use-child-support-business-online-services It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.