How to use Child Support Business Online Services
Child Support Business Online Services makes it easier for employers to manage Child Support deductions for 15 employees or less.
Register for Child Support Business Online Services
- Call 131 272 (call charges may apply) between 8.30am and 4.45pm AEST, Monday to Friday. We will ask some questions to confirm your identity and register your business; this may include your ABN or reference number.
- Once you’ve received your ID and temporary password you can log on to Child Support Business Online Services.
You can log on to Child Support Business Online Services from any page in the business area of our site. Select Log on from the top right of the screen from any page on our Business and employers section.
Choose Child Support Business Online from the list and then select the Log on button.
On the Employer and financial institutions login for CSAOnline page enter your Login ID and password.
If this is your first time logging on, you’ll be asked to accept Child Support Business Online Service’s terms and conditions and to change your password.
The welcome page shows a snapshot of items requiring your attention.
Confirm a person’s employment
From time to time we may ask you to confirm a person’s employment. You can respond via online services, rather than calling or sending a fax. The request to confirm employment will appear on the welcome page.
Click on the request for information. On the Confirmation of a Person’s Employment EF1 page select a name from the list and follow the instructions on each page to complete confirmation.
Once you have completed the steps, check that the Summary of Entered Details is correct. If you need to correct any items, use the Previous button to return to earlier screens. If the information is correct select Submit. You’ll receive confirmation that the information has been sent to us.
Reporting deductions online is simple. The information you provide loads directly into our system. There's no need to send a letter, fax or email. Select Payroll Deductions from the left-hand menu.
Select the pay period you wish to action by clicking on the month on the Deduction Report Summary page.
Select individual or multiple pay dates, then click View Paydate Details.
Enter the deduction amounts against each employee name. If the amount deducted is different to the amount expected column, enter a Variation Reason from the drop down box. Then select Check Entries.
Your entries will be checked and you can now select Submit to CSA.
To view payment options select Payroll Deductions from the left-hand menu, then Payment Options.
Organise and print letters
Select Letters List from the left–hand menu. You can view, organise and print most Child Support letters online as well as access older letters sent by the online service. Letters are available in HTML or PDF format.
Manage system users
Select Manage Users from the left-hand menu to view and manage your user accounts. Child Support Business Online Services allows access by several account users. Account users can have different levels of access.
Creating a new user ID is easy. Type in the new users first and last name and their email address, check if they are an administrator or if they’re to receive email notifications then select Create User.
Select Change Password from the left-hand menu, type in your current password followed by your new password and select change password.
Help and support
If you ever need help with Child Support Business Online Services or have an enquiry, you can ask your questions online, an easy cost-effective alternative to using phone or mail. Select Messages from the left hand menu, then Contact Us.
For example, if you have a question about letters, forms or payments, select the General enquiry option.
You can also attach a file to your enquiry if you need to provide additional information.
Track your history
To see a record of the transactions performed online, select History from the left-hand menu, then Activity Summary.