Changes to Centrelink Confirmation e-Services policy and terms

CCeS policy and terms have been updated to improve customers’ privacy and allow Authorised Deposit-taking Institutions to participate.

From 4 March 2016, stronger privacy protection for our customers has been included in the Centrelink Confirmation e-Services (CCeS) Policy, CCeS Terms and CCeS Procedural Guide.

Updates to privacy protections include improvements to:

  • compliance clauses protecting customer information from:
    • any misuse, interference and loss, and
    • unauthorised access, modification or disclosure
  • procedures for obtaining customer consent, and
  • arrangements to get your agreement to comply with our directions regarding the collection, use or disclosure of customer information.
Read the updated CCeS Policy, CCeS Terms and CCeS Procedural Guide to know your responsibilities.

If you do not agree to be bound by the updated CCeS Policy and Terms, you must contact your Account Manager or the Helpdesk immediately to withdraw from the service. By accessing CCeS after 3 April 2016 you are confirming your agreement and ability to comply with the Policy and Terms.

We can now extend CCeS registrations to other organisations. We’ll accept and consider applications for access from Authorised Deposit-taking Institutions.

Read more about CCeS for businesses, including how to register if you’d like access to CCeS and are an Authorised Deposit-taking Institution.

Next steps

Read the CCeS Policy, CCeS Terms and CCeS Procedural Guide to know your responsibilities.

Remember, before you use CCeS:

  • you have a legal obligation to obtain customer consent before you make an enquiry about a customer
  • use consent wording substantially in a form as contained in the CCeS Procedural Guide
  • you will need to retain customer consent records for a minimum of 2 years from the date the customer ceases to be a customer of your business
  • do not allow any unauthorised person to access information provided through this service
  • maintain a secure filing system to protect customer information from misuse, interference and loss or unauthorised access, modification or disclosure
  • customer consent records must be provided to the department for audit and review purposes upon request, and
  • ensure your staff do not share password details with any other person.

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Page last updated: 16 February 2017

This information was printed Friday 24 March 2017 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.