Community resources and help

You may need to refer customers to resources and help that are sensitive to their personal circumstances during times of crisis.

We offer guidance and support in times of need, including experienced specialist staff, one off payments, support services and referrals to other resources that can help customers during times of personal crisis and difficulty.

A person does not need to be receiving a payment from us in order to talk to our social workers, attend a financial information seminar, and access a range of resources. Our specialist staff can help specific customer groups.

Customers who are currently receiving a payment from us can access additional financial help during times of hardship, advance payments, and a number of services to manage their money.

Services we offer

Read more about the range of services we offer.

Accommodation, renting and homelessness - helps customers who are homeless or at risk of becoming homeless.

Crisis and special help - outlines payments and services that are available to customers in severe hardship, recovering from a disaster, or in need of special assistance.

Family and domestic violence - helps individuals who are in, have left, or are preparing to leave a situation where they are affected by family and domestic violence.

Managing your money - includes our Financial Information Services, and help with managing bills and health expenses.

Information in your language for community organisations

Translated publications are available about information in your language for community organisations.

Page last updated: 5 February 2016

This information was printed Tuesday 25 October 2016 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.