Multicultural Servicing Strategy 2016-19 just released

Our new strategy outlines how we will build on our service offer for culturally and linguistically diverse (CALD) customers.

The strategy demonstrates the value we place on the cultural identities and experiences of our CALD staff, customers and communities. We recognise their complex and changing needs.

We offer a range of services to support communities, our customers and our staff. We aim to ensure our services are responsive to their needs.

We provide our CALD people with:

Next steps

Read the Multicultural Servicing Strategy 2016–19 and consider how we can work together to improve service delivery to multicultural customers.

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Page last updated: 20 July 2017

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