Organisation structure

Our structure is designed to ensure that we are delivering the Government's key priorities such as service delivery reform.

Under Secretary Kathryn Campbell, our Deputy Secretaries are responsible for the delivery of our high quality services to our customers. What we do can be grouped into four broad functions: strategy, service design, service delivery, and enabling.

View our organisation chart to see our structure and position occupancy.

Statutory appointments

The Department of Human Services names the following people as statutory appointments.

  • Caroline Edwards, Chief Executive Medicare - under sub-section 4 (2) (b) of the Human Services (Medicare) Act 1973 from 2 June 2016
  • Grant Tidswell, Chief Executive Centrelink - under sub-section 7 (2) (b) of the Human Services (Centrelink) Act 1997 from 26 August 2012
  • Bill Volkers, Child Support Registrar under sub-section 10 (2) (b) of the Child Support (Registration and Collection ) Act 1988 from 23 November 2015

Organisational Structure as at 9 January 2017

Our Organisational Chart shows the structure of the department's business groups, divisions and branches, as well as the reporting structure to the Secretary and Deputy Secretaries.

Secretary – Kathryn Campbell

General Managers reporting directly to the Secretary

Chief Financial Officer – Mark Jenkin
  • National Manager, Financial Management – Kari Ahmer
  • National Manager, Financial Accounting – Kym Partington
  • National Manager, Financial Systems – Drago Stanojcic
  • National Manager, Group Financial Management – Rohan Wong
  • National Manager, CIO Group Financial Management – Andrew Harvey
General Manager, Service Strategy – John Kalokerinos (acting)
  • National Manager, Strategic Advice – John Kalokerinos
  • National Manager, Strategy Coordination – Nicole Pietrucha

Deputy Secretary, Payments Reform – Michelle Lees (acting)

National Manager reporting directly to the Deputy Secretary, Payments Reform
  • National Manager, Payments Reform Assurance – Hamid Heydarian (acting)
General Manager, Business Transformation – John Kilner (acting)
  • National Manager, Strategic Information Management and Data – Aaron Wilkins
  • National Manager, Business Architecture – Jason Kallus (acting)
  • National Manager, Change Management and Communications – Richard Briedis
  • National Manager, Business Transformation – Susan Morrison
General Manager, Programme Delivery – Vacant
  • National Manager, Programme Office – Vacant
  • National Manager, Commercial Partner Management – Phil Lindenmayer
  • National Manager, Project Delivery – Kylie Finnigan (acting)

Deputy Secretary, Service Delivery Operations – Barry Jackson

General Manager, Face to Face Services – Mark le Dieu (acting)
  • Service Leader, Central NSW – Jody Taylor-Robinson (acting)
  • Service Leader, Central Queensland – Ian McInnes
  • Service Leader, Eastern Victoria – Jane Steinkamp
  • Service Leader, North NSW – Chantal Oxenham
  • Service Leader, Northern Australia – Brian Wilkinson
  • Service Leader, Northern Queensland – Peter Searston
  • Service Leader, Northern Victoria – Brenton Halliday (acting)
  • Service Leader, South Australia – Simon Edwards
  • Service Leader, South Queensland – Julie Hockey (acting)
  • Service Leader, Southern NSW – Barbara Causon
  • Service Leader, Sydney – Scott Chant
  • Service Leader, Tasmania – Matthew Oliver (acting)
  • Service Leader, West Victoria – Stan Neely
  • Service Leader, Western Australia – Sandy Mamo
General Manager, Child Support Smart Centres – Bill Volkers
  • National Manager, Child Support Smart Centres, VIC and TAS – Kate Hay
  • National Manager, Child Support Smart Centres, WA, SA and QLD – Tara Pamula (acting)
  • National Manager, Child Support Smart Centres, NSW and ACT – Tracey Sheather
  • National Manager, Customer Service – Lorna Andrews
General Manager, Smart Centres – Jenny Teece
  • National Manager, Smart Centres South – Paul McNae
  • National Manager, Smart Centres East – Louise Hamilton
  • National Manager, Smart Centres Central and West – Jim McMahon
  • National Manager, Smart Centres North – Narelle Cameron
  • National Manager, Assessment Services and Smart Centres Coordination – Robert Williams
General Manager, Channel Operations, Indigenous and Intensive Servicing – Bridget Brill
  • National Manager, Channel Operations – Matt Clarke
  • National Manager, Workload Management – Kylie Crane
  • National Manager, Digital Operations and Service Integration – Jo Hammersley
  • National Manager, Indigenous and Remote Servicing – John Gibbs
  • National Manager, Social Work Services – Monica Bacusi
  • National Manager, Multicultural Services – Tricia Flanagan
General Manager, Service Strategy and Transformation – Leanne Smith (acting)
  • National Manager, Channel Strategy and Transformation – Mark Cousins
  • National Manager, Telephony Services Projects – John Manthey
  • National Manager, Capacity and Workforce Management – Julia Stinson (acting)
  • National Manager, Change Management and Coordination – Julia Bell (acting)
  • National Manager, Business Process, Working Age – Mark Garrity
  • National Manager, Business Process, Non-Working Age – Brendan Jacomb

Deputy Secretary, Integrity and Information – Malisa Golightly

General Manager, Business Integrity – Mark Withnell
  • National Manager, Serious Non-Compliance – Mark Brown
  • National Manager, Internal Fraud Control and Investigations – Rhonda Morris
  • National Manager, Payment Integrity – Jan Bailey
General Manager, Customer Compliance – Karen Harfield
  • National Manager, Compliance Risk – Gary Clarke (acting)
General Manager, Strategic Information and Redesign – Craig Storen
  • National Manager, Information Services – Craig Kelly (acting)
  • National Manager, Information Management – Matt Corkhill
  • National Manager, Child Support System Redesign – Sue Kitchin
General Manager, Customer Payment Services – Marcus Markovic
  • National Manager, Centrepay – Leonie Clemson (acting)
  • National Manager, Debt Management – Mary Jerrim (acting)
  • National Manager, Appeals – Angela Geerdink
Assistant Commissioner, Taskforce Integrity – Andrea Quinn

Deputy Secretary, Programme Design – Jill Charker

General Manager, Participation and Disability – Janine Pitt
  • National Manager, Working Age Programmes and Compliance – Joanna Stanion
  • National Manager, Education and Job Seeker Contact – Paul Creech
  • National Manager, Disability – Laura Gannon
General Manager, Families – George Thiveos
  • National Manager, New Parents, Child Care and Programme Improvement – Vacant
  • National Manager, Families and Child Support Policy – Dennis Mahony
  • National Manager, Families Programme Assurance and Coordination – Alison McCann
  • National Manager, New Child Care Subsidy – James Peterswald
General Manager, Older Australians – Melissa Ryan
  • National Manager, Seniors, Carers and International – Pam Saunders
  • National Manager, Multicultural and Rural Programmes – Tulip Chaudhury
  • National Manager, Deduction and Confirmation – Deb Harrison

Deputy Secretary, Enabling Services – Jonathan Hutson

National Manager reporting directly to the Deputy Secretary, Enabling Services
  • Portfolio Strategic Manager – Jason Stott
General Manager, Whole of Government Coordination – Sue Kruse
  • National Manager, Governance – Marc Mowbray-d’Arbela
  • National Manager, Ministerial Coordination and Parliamentary – Patrick Cremen
Chief Counsel, Legal Services – Annette Musolino
  • General Counsel, Commercial Law – Lisa Carmody
  • Executive Counsel, Business Transformation Legal – Paul Menzies-McVey
  • General Counsel, Programme Advice and Privacy –Mark Gladman (acting)
  • National Manager, Ombudsman and Information Release – Michael Robinson
  • General Counsel, FOI and Litigation – Vacant
  • General Counsel, Employment Law and Customer Compensation – Tim Ffrench
General Manager, Community Engagement – Cathy Sear (acting)
  • National Manager, Customer and Media Engagement – Bevan Hannan (acting)
  • National Manager, Production and Support Services – Rick Moloney
Departmental Spokesperson – Hank Jongen
General Manager, Audit – Jason McNamara
  • National Manager, Audit – Kristen Foster (acting)

Deputy Secretary, Health and Aged Care – Caroline Edwards

General Manager, Health Service Delivery – Steve Farrell (acting)
  • National Manager, Health Support and Performance – Shareez Farouk
  • National Manager, Payment and Claiming – Lee Rasmussen (acting)
  • National Manager, Medicare Providers – Jane Crowe (acting)
  • National Manager, Medicare Public – Jill Simpson
General Manager, Health Programmes – Kirsty Faichney
  • National Manager, Assistance Programmes – Jenny Benjamin
  • National Manager, Pharmaceutical Benefits – Gavin Matthews
  • National Manager, Medicare and Veterans – Jason Armstrong
  • National Manager, Health and Aged Care Payments Transformation – Simone Pensko
General Manager, Aged Care – Linda Young (acting)
  • National Manager, Aged Care Programmes – Christine Mulhearn (acting)
  • National Manager, Aged Care Projects – Lisiane Barao Macleod (acting)
  • National Manager, Digital Health – Karen Hebditch

Deputy Secretary, Shared Services – Kim Terrell (acting)

National Managers reporting directly to the Deputy Secretary, Shared Services
  • National Manager, Shared Services and Contract Management – Matthew Harris (acting)
  • National Manager, Digital and DVA Transformation – Jo Mond
General Manager, Corporate Operations – Robert Higgins
  • National Manager, Property – Robert Towner
  • National Manager, Security – Steve O’Loughlin
  • National Manager, Procurement and Records Management – Mark Young
General Manager, People Capability – Neal Mason
  • National Manager, Workforce Planning – Vacant
  • National Manager, Recruitment – Alison Fitzgerald
  • National Manager, Learning and Development – Andrea Paschalis
  • National Manager, Payroll and HR Systems – Susan Moriarty (acting)
General Manager, People Services – Adrian Hudson
  • National Manager, Workplace Health and Safety – Carl Princehorn
  • National Manager, People Support – Sally Martin (acting)
  • National Manager, Workplace Relations – Jody Nicholson (acting)
General Manager, Portfolio Project Office – Alex Dolan (acting)
  • National Manager, Project Delivery and Assurance – Bianca Ruut
  • National Manager, Government Partnerships and New Work – Alex Dolan
  • National Manager, Project Support – Soraya Weber

Chief Information Officer, CIO Group – Gary Sterrenberg

National Manager reporting directly to the Chief Information Officer
  • National Manager, Cyber Security – Narelle Devine
Chief Technology Officer, Chief Technology Office – Charles McHardie
  • National Manager, Enterprise Architecture – Garrett McDonald
  • National Manager, ICT Product Architecture – Rob Doughty
  • National Manager, PMO and Business Relationship Management – Mitch Levy
  • National Manager, Vendor Management – Mitch Levy
  • National Manager, Business Information and Data Services – Garrett McDonald
  • National Manager, Strategy, Innovation and Design – Pam Spurr
  • National Manager, DHS Digital Projects – Vacant
  • National Manager, Digital Correspondence and External Projects – Helen Peel
General Manager, Brisbane Delivery Centre – Bob Lyons
  • National Manager, Service Network Systems – Vacant
  • National Manager, Brisbane Applications Support – Josh Bosschieter
  • National Manager, Aged Care Redevelopment – Rubyn Wipiiti (acting)
General Manager, Adelaide Delivery Centre – Andrew Larkin
  • National Manager, Professional Services – Denise Lanyon
  • National Manager, Applications Delivery Compliance – Maurice Savelli
  • National Manager, Applications Delivery Social Services – Matt Smith
General Manager, Canberra Delivery Centre – Susan Monkley
  • National Manager, Insurance and Disability Services – Devika Weereratne
  • National Manager, Online Services – Megan Bunfield (acting)
  • National Manager, Child Care, Customer Communication and Corporate Systems – Megan Bunfield (acting)
  • National Manager, Digital Services – Lorraine Hollis
General Manager, Production Systems Delivery Centre – Tracy Muddle
  • National Manager, Families and Pensions Systems – Graham Archer
  • National Manager, Employment, Payment and Child Support Systems – Derek Lawrence
  • National Manager, Health Systems – Annette Hayes (acting)
General Manager, ICT Infrastructure – Mike Brett
  • National Manager, Service Operations – Brynten Taylor
  • National Manager, Infrastructure and Applications Engineering – Abhi Kashyap (acting)
  • National Manager, Production Support – Derek Byrnes

Page last updated: 9 January 2017

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