Your responsibilities

Your responsibilities when dealing with the Department of Human Services.

The moment you step into our service centres or phone our staff, you can expect a level of service that is of a high standard.


We expect you to be respectful and courteous in our service centres and on the phone, to staff and other customers.

  • treat others as you would like to be treated
  • co-operate with staff
  • use an appropriate speaking level and tone
  • communicate without using threats, abuse or offensive language
  • conduct yourself without using offensive gestures or behaviour

Our service commitments outline how we will work together to give you options to access available payments and services.

Page last updated: 17 March 2016

This information was printed Monday 24 October 2016 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.