The department is responsible for delivering payments and services on behalf of Australian Government agencies.
Partnerships with Australian Government agencies
The department’s partnerships with these agencies are characterised by early engagement, regular consultation, recognition of expertise, and information sharing. Appendix B on page 249 shows that in 2014-15 we delivered payments and services on behalf of 15 Australian Government agencies.
The department also supports the delivery of Australian Government outcomes through working with Australian Government agencies on a range of activities that include data exchange, shared corporate services, co-location, myGov and ICT infrastructure support.
Partnerships with state and territory government and other organisations
The department continued to work collaboratively with state, territory and local governments, as well as other organisations, to deliver payments and services. Appendix B on page 255 provides a list of examples of these activities undertaken in 2014-15.
In 2014-15 the department administered formal social security agreements with 29 countries. These agreements outline the shared responsibility for social security coverage and entitlements when people move between the agreement countries. At 30 June 2015, 69,751 customers were paid an Australian pension under international agreements compared to 68,830 in 2013-14.
During the year the department continued to work internationally to share experiences and information about service delivery and explore ways to improve our services.
In 2014-15 the department’s collaborative work included:
- presenting at the Windsor Conference from 13-15 April 2015 in Vancouver, Canada. The Windsor Conference brings together agency heads from social welfare and employment departments in Australia, Canada, Ireland, New Zealand, the United Kingdom and the United States to discuss major emerging issues in social and labour/employment policy
- participating in the Australia and New Zealand Chief Executive Officers Bilateral meeting from 12-13 August 2014 with the Department of Social Services, Department of Employment, and the New Zealand Ministry of Social Development
- membership and participation in the International Social Security Association—the principal international institution bringing together social security agencies and organisations. A departmental representative holds the position of the Association’s Vice Chair on its Technical Commission on Organisation, Management and Innovation.
In 2014-15 the department engaged with a number of international delegations, the majority of which were from Asian and European countries, to share experiences and information about service delivery and explore ways to improve our services.