Information and Communications Technology

During the year the department continued to build on our self-service capability by making additional online transactions available to customers and other users - see Digital and online services on page 154.

During the year the department continued to build on our self-service capability by making additional online transactions available to customers and other users—see Digital and online services on page 154.

Service stability

In 2014-15 the department reduced Priority 1 incidents to 1.2 per month in line with industry best practice.

Telstra contract

We continued to consolidate our telecommunication services through a managed service contract with Telstra. In 2014-15 Telstra provided the department with a fully-managed service covering voice, mobile and data services. Many of these services were rolled out to the Medicare and Child Support programmes and will be rolled out to Centrelink in 2015-16, which is expected to produce substantial benefits. Final transition to the new contact centre solution is expected to finish in late 2015.

Data centre consolidation

On 24 February 2015, the department established a contract for data centre facilities through the Department of Finance’s suppliers panel. Since then the department has started transitioning critical ICT services, including payment systems, from its own data centre. This will result in increased business continuity capability, a lower impact on the environment, and reduced operating costs through the use of efficient, green data centre technologies.

ICT Support for Other Government Agencies

The department continued to provide ICT support to other Australian, state and territory government agencies, including:

Page last updated: 5 February 2016

This information was printed Thursday 29 September 2016 from humanservices.gov.au/corporate/annual-reports/annual-report-2014-15/part-4/information-and-communications-technology It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.