Information and Communications Technology
During the year the department continued to build on our self-service capability by making additional online transactions available to customers and other users - see Digital and online services on page 154.
During the year the department continued to build on our self-service capability by making additional online transactions available to customers and other users—see Digital and online services on page 154.
In 2014-15 the department reduced Priority 1 incidents to 1.2 per month in line with industry best practice.
We continued to consolidate our telecommunication services through a managed service contract with Telstra. In 2014-15 Telstra provided the department with a fully-managed service covering voice, mobile and data services. Many of these services were rolled out to the Medicare and Child Support programmes and will be rolled out to Centrelink in 2015-16, which is expected to produce substantial benefits. Final transition to the new contact centre solution is expected to finish in late 2015.
Data centre consolidation
On 24 February 2015, the department established a contract for data centre facilities through the Department of Finance’s suppliers panel. Since then the department has started transitioning critical ICT services, including payment systems, from its own data centre. This will result in increased business continuity capability, a lower impact on the environment, and reduced operating costs through the use of efficient, green data centre technologies.
ICT Support for Other Government Agencies
The department continued to provide ICT support to other Australian, state and territory government agencies, including:
- internet gateway services to 9 departments and agencies
- data warehousing and business information services to several departments, primarily for the Department of Social Services and the Department of Health. The services include collecting data from transaction processing systems and formatting, relating and storing that data in a data warehouse, and developing analytical and reporting products that use it
- a range of information data exchange programmes
- online capability for:
- users of the Small Business Superannuation Clearing House—see page 58
- the Practice Incentives Programme, using a web-based self-service system to simplify administration for general practitioners—see page 41
- the HECS Reimbursement Scheme—see page 44
- the Rural Procedural Grants Program—see page 44
- the Rural Locum Education Assistance Program—see page 45
- the School Enrolment and Attendance Measure—see page 18
- Income Management—see page 70
- business services supporting the Paid Parental Leave Scheme—see page 17
- the Farm Household Allowance—see page 64
- the Status Resolution Support Services—see page 77
- ICT components and technical operational support for:
- components of the eHealth record system—see page 52
- the National Authentication Service for Health which enables secure electronic communications across the health sector—see page 53
- authentication and digital services for users of myGov—see page 155
- the National Health Funding Administrator Payments System which supports all state and territory government health departments to provide payments to all public hospitals—see page 48