Call centre supplementation - reducing waiting times

This measure will provide the department with supplementary funding to improve call performance.

Description of the measure

The additional $10 million in 2012–13 and $20 million in 2013–14 will be directed towards engaging additional staff to act in a surge capability role in order to better meet call demand.

Questions and answers

Who will be affected by this measure?

People who use our phone services will benefit, with greater capacity for the department to answer calls during peak periods.   

When will this measure start and finish?

This measure will start in May 2013.

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Page last updated: 16 March 2016

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