Corporate publications and resources

We offer a range of publications designed to provide information on our activities and finances.

A guide to Australian Government payments
A publication that provides payment rate information for Centrelink payments.

Annual reports
A report on the department's activities.

Our budget statement and measures.

Co-Design Community Engagement Prototype Outcomes Report
A report on how we can join with other government and non-government organisations to deliver better services to the community and you.

Code of Operation
Recovery of debts from Department of Human Services (Human Services) income support payments or Department of Veterans’ Affairs (DVA) Payments.

Compliance Program 2013-15
An outline of the key compliance activities we will undertake for the 2013-14 and 2014-15 financial years.

Corporate Plan
How we will provide services to every Australian, and how we will measure our success.

Delivering Services to Multicultural Australia 2013-2015 Multicultural Servicing Strategy and DHS Agency Multicultural Plan
Our long term commitment to solving the issues surrounding effective and tailored multicultural servicing.

Enterprise agreements
Medical Officers are covered by the Department of Human Services Medical Officers Agreement 2013-2014 and all other staff are covered by the Department of Human Services Agreement 2011 – 2014, until there is a new enterprise agreement in place.

Environmental policy
The Australian Government has implemented a range of environmental policies to minimise the impact of government operations on the environment. We support these Government commitments.

Family and Domestic Violence Strategy
We recognise that family and domestic violence is a widespread issue which has a serious impact on the community, the workplace, families and you.

Information relating to procurement procedures, tendering and contracts.

Independent review of the Centrepay system
The Centrepay review examined the controls, risk management and administrative processes in place to ensure the Centrepay service is used in a way that protects people’s entitlements.

Legal services expenditure
A statement of legal services expenditure published in accordance with Legal Services Directions 2005.

myGov and privacy - explanatory statement
The department manages the myGov online service on behalf of the Australian Government. The department takes the privacy of customer information seriously and an important element of the approach is to undertake rigorous and independent Privacy Impact Assessments of key services for which we are responsible.

Portfolio, Programme and Project Management Maturity Model (P3M3) Assessment Report and the Department of Human Services Capability Improvement Plan (CIP)
The Department of Finance’s ICT Reform Agency Capability Initiative requires all Agencies to conduct a formal P3M3 assessment of their capability and report the outcome to the Department of Finance. The purpose is to apply a common methodology to evaluate Australian Government Agencies and assess their organisational capability to commission, manage and realise benefits from ICT enabled investments.

Privacy Policy
Our Privacy Policy contains detailed information about how we collect, use, disclose and store your personal information, and how to lodge requests and complaints.

Protocol for engaging people with disability
The protocol outlines our commitment to delivering better services and accessibility to people with disability.

Protocol for Lightweight Authentication of Identity (PLAID)
Information about the Protocol for Lightweight Authentication of Identity (PLAID) smartcard authentication protocol.

Reconciliation Action Plan
Our Reconciliation Action Plan outlines how we will build on a culture of mutually respectful relationships with Aboriginal and Torres Strait Islander Australians.

Reports to parliament
We are required to publish information held that is routinely provided to the Parliament in response to requests and orders from the Parliament.

Social media in the department
We use a range of social media to communicate and engage with the public and our stakeholders about our payments and services.

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014
The Annual Deregulation Report on the department’s red tape reduction activities.

Strategic Plan 2015-19
The Strategic Plan 2015-19 outlines our path forward. The plan describes the focus, priorities and commitments necessary to achieve our goals.

Page last updated: 24 March 2016

This information was printed Monday 30 May 2016 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.