Phone us

Call us for information about payments and services for Medicare, Centrelink, or Child Support.

Costs and public holidays

Call costs from your home phone to a:

  • 13 number from anywhere in Australia are the cost of a local call - charges may vary depending on the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free - calls from a public phone and mobiles may be timed and charged at a higher rate

Some of our telephone lines are either closed or have limited opening times on public holidays. It's recommended you call us on normal business days.

Recorded information

To save you time, you can refer to recorded information about our payments and services on 132 468.

International phone numbers

To contact us from outside Australia about a Centrelink or Child support payment or service, call us on one of our International phone numbers.

If you need assistance with myGov, call the relevant international number and ask to be transferred to the myGov help desk.

Subject Option Operating hours Phone number
Assurance of Support for visa applicants Assurance of Support Mon – Fri
8 am – 4 pm
132 850
BasicsCard Balance enquiry 7 days a week
24 hours a day
1800 057 111
Income Management and BasicsCard enquiries Mon – Fri
8 am – 5 pm
1800 132 594
Bereavement Bereavement Assistance
Widow B Pension
Mon – Fri
8 am – 5 pm
132 300
Widow Allowance Mon – Fri
8 am – 5 pm
132 850
Carers Carer payment and Carer allowance Mon – Fri
8 am – 5 pm
132 717
Centrelink debt Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 076 072
Centrelink online accounts and Express Plus Centrelink mobile app Centrelink technical support - select option 2 Centrelink online accounts Centrelink Express Plus mobile app

Mon – Fri
7 am – 10 pm

Sat - Sun
10 am - 5 pm

132 307
Complaints and feedback Provide feedback, suggestions or make a complaint Mon – Fri
8 am – 5 pm
1800 132 468
Families Family Tax Benefit
Child Care Benefit
Parenting Payment
Double Orphan Pension
Baby Bonus
Mon – Fri
8 am – 8 pm
136 150
Financial Information Service Information on financial issues Mon – Fri
8 am – 5 pm
132 300
Foreign exchange Information about foreign exchange rates Mon – Fri
8 am – 5 pm
1800 050 041
Help in an emergency Farmer assistance Mon – Fri
8 am – 8 pm
132 316
Exceptional Circumstances Relief Help
including Crisis Payment and Special Benefit
Mon – Fri
8 am – 5 pm
132 850
Income Management Income Management and BasicsCard enquiries Mon – Fri
8 am – 5 pm
1800 132 594
BasicsCard balance enquiry 7 days a week
24 hours a day
1800 057 111
Indigenous Australians Centrelink Indigenous Call Centre Mon – Fri
8 am – 5 pm
1800 136 380
Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 138 193
Intent to claim Refer to one of the services by category in this table    
International Services International Services call centre Mon – Fri
8 am – 5 pm
131 673
Job seekers Newstart Allowance (22 years of age and over)
Exceptional Circumstances Relief Help
Special Benefit and Employment Services Providers
Mon – Fri
8 am – 5 pm
132 850
Youth Allowance - job seeker (under 22 years of age) Mon – Fri
8 am – 5 pm
132 490
Jobs, Education and Training (JET) Mon – Fri
8 am – 8 pm
136 150
Languages (Multilingual) Multilingual Phone Service Mon – Fri
8 am – 5 pm
131 202
myGov myGov help desk (select option 1)

Mon – Fri
7 am – 10 pm

Sat - Sun
10 am - 5 pm

132 307
Older Australians Age Pension
Bereavement assistance
Commonwealth Seniors Health Card
Pensioner concession card
Widow B Pension
Wife Pension
Mon – Fri
8 am – 5 pm
132 300
People with disability Disability Support Pension
Mobility Allowance
Sickness allowance
Mon – Fri
8 am – 5 pm
132 717
Disability Medical Assessment Services Mon – Fri
8 am – 5 pm
1300 851 756
Phone Self Service Access your account by phone 7 days a week
24 hours a day
136 240
Report income Report income for Centrelink payments 7 days a week
24 hours a day
133 276
(13 EARN)
Rural & remote Australians Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Farmer assistance Mon – Fri
8 am – 5 pm
132 316
Students & trainees Austudy
Low Income Health Care Card
Pensioner Education Supplement
Youth Allowance
Mon – Fri
8 am – 5 pm
132 490
ABSTUDY-Aboriginal and Torres Strait Islander students Mon – Fri
8 am – 5 pm
1800 132 317
Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Australian apprenticeships Mon – Fri
8 am – 5 pm
133 633
Superannuation Early release of superannuation Mon – Fri
9 am – 5 pm
1300 131 060

Use the Child support phone numbers to contact us about child support related matters.

Use the Medicare phone numbers to contact us about Medicare related matters.

Child Support phone numbers

Subject Operating hours Phone number
Applying for child support and general enquiries including changes in circumstances Mon – Fri
8:30 am – 4:45 pm
131 272
Automated Child Support information service 7 days a week
24 hours a day
131 107
Child Support Feedback and Complaints line Mon – Fri
8:30 am – 4:45 pm
1800 132 468
Child Support online accounts and Express Plus Child Support mobile app Mon – Fri
8:30 am – 4:45 pm
131 272
Child Support payment hotline Mon – Fri
8:30 am – 4:45 pm
1800 241 272
Hearing impaired assistance Mon – Fri
8:30 am - 4:45 pm
133 677
National Relay Service – Quote 131 272
1800 810 586
TTY
myGov help desk (select option 1)

Mon – Fri
7 am – 10 pm

Sat - Sun
10 am - 5 pm

132 307
Multilingual Phone Service (TIS) Mon – Fri
8:30 am – 4:45 pm
131 450
Overseas cases team Mon – Fri
8:30 am – 4:45 pm
+61 3 6216 0864
International charges apply
Publications hotline Mon – Fri
8:30 am – 4:45 pm
1800 067 037

Use the Centrelink phone numbers to contact us about Centrelink related matters.

Use the Medicare phone numbers to contact us about Medicare related matters.

Medicare phone numbers

An enquiry for a person over 14 years of age can’t be made unless there is consent.

Subject Operating hours Phone number
Aboriginal and Torres Strait Islander Access Line Mon - Fri
8:30 am – 5:00 pm
1800 556 955
Australian Childhood Immunisation Register enquiries Mon - Fri
8 am – 5 pm local time
1800 653 809
Australian Organ Donor Register Mon - Fri
8:30 am – 5:00 pm local time
1800 777 203
Compensation Recovery - Medicare Mon - Fri
8:30 am – 5:00 pm AEST
132 127
Continence Aids Payment Scheme Mon - Fri
8:30 am – 5:00 pm AEST
1800 239 309
Disaster Health Care Assistance Scheme Mon - Fri
7:30 am - 5:00 pm AWST
1800 660 026
Healthcare Identifiers Service Mon - Fri
8:30 am – 5:00 pm local time
1300 361 457
Medicare Entitlement Statement (MES) Mon - Fri
8:30 am – 5:00 pm ACST
1300 300 271
+61 1300 300 271
International charges apply
Medicare general enquiries 7 days a week
24 hours a day
132 011
Medicare telephone claims 7 days a week
24 hours a day
1300 360 460
Multilingual Phone Service (TIS) Mon - Fri
8 am - 5 pm
131 450
myGov help desk (select option 1)

Mon - Fri
7 am - 10 pm

Sat - Sun
10 am - 5 pm

132 307
Pharmaceutical Benefits Scheme - general enquiries 7 days a week
24 hours a day
132 290
Pharmaceutical Benefits Scheme – taking or sending medicine overseas 7 days a week
24 hours a day
1800 500 147
Provide feedback, suggestions or make a complaint Mon - Fri
8:30 am – 5:00 pm
1800 132 468

Use the Centrelink phone numbers to contact us about Centrelink related matters.

Use the Child support phone numbers to contact us about child support related matters.

Page last updated: 14 September 2016