Submit a complaint or provide feedback online

If you want to submit a complaint or provide feedback to us about our services, you can do it through your online account or directly to us.

Provide feedback or make a complaint about myGov.

We value your opinion and want to hear what you think about the quality of our services. To submit a complaint, compliment or suggestion, we ask you to provide details about the payment or service your feedback relates to.

If you are a business or health professional you should send your feedback or make a complaint using the specific options available for you.

If you are making a complaint you will also need to include:

  • the reason for your feedback
  • the outcome you are seeking
  • your contact details, if you agree for us to contact you for further information

We don't respond to compliments and suggestions, but we do forward your feedback to the relevant team. We appreciate your feedback as it helps us improve our services.

If you are not making a complaint, or providing a compliment or suggestions about our services, you can contact us for general enquiries.

On this page, you can submit feedback about:

You can use these forms to send complaints, compliments or suggestions about our online services. You can also provide feedback or make a complaint about myGov.

If you already have a Centrelink online account

To submit your feedback:

  1. Link your Centrelink online account to myGov if you haven’t already
  2. Log on to your myGov account
  3. Go to your Centrelink online account
  4. Select Submit a complaint or provide feedback from the menu

Sign in to myGov Register

If you do not have a Centrelink online account

Submit feedback through our online form.

Submit feedback

Medicare

If you already have a Medicare online account

To submit your feedback:

  1. Link your Medicare online account to myGov if you haven’t already
  2. Log on to your myGov account
  3. Select your Medicare online account
  4. Select Submit a complaint or provide feedback from the menu

Sign in to myGov Register

If you do not have a Medicare online account

Submit feedback through our online form.

Submit feedback

Child Support

If you already have a Child Support online account

To submit your feedback:

  1. Sign in to your myGov account
  2. Go to your Child Support online account
  3. Select Letters and Messages and Send us a message from the menu

Sign in to myGov Register

If you do not have a Child Support online account

Submit feedback through our online form.

Submit feedback

Page last updated: 15 September 2016