Customer service changes

From natural disasters through to system maintenance, sometimes our service delivery can be interrupted.

Centrelink online accounts

Reporting using Centrelink online accounts or Express Plus Centrelink mobile app

You may notice that information you recorded in the Report Employment Income service prior to Tuesday 18 October 2016 is no longer visible in your Centrelink online account or Express Plus Centrelink mobile app. We still have access to the information and your Centrelink payment will not be impacted.

The information you cannot see includes:

  1. Receipts from the previous four reporting fortnights
  2. The list of your “favourite” employers (employers you have previously reported receiving income from)
  3. Any earnings entered for the current reporting fortnight, but not submitted before Tuesday 18 October 2016. This includes earnings entered into the timesheet feature in the Express Plus Centrelink mobile app.

You can still report your income using Centrelink online accounts or the Express Plus Centrelink mobile app. Please re-enter any earnings or employer information you need to for the current fortnight and report as usual. Any information entered from Tuesday 18 October 2016 onwards will be saved correctly. We apologise for any inconvenience.

Child Support online accounts

Due to a technical issue, some customers are not receiving some email notifications relating to their Child Support online account. This is under investigation. Please check your account regularly for any new secure messages or account actions. We apologise for any inconvenience this may cause.

Notifications for online letters sent to myGov Inbox are unaffected and are still being sent.

Goulburn service arrangements

The Goulburn Service Centre at 136 Auburn St, Goulburn, is closed indefinitely due to fire damage.

Our alternative site is now open at:

155 - 157 Auburn St
8:30 am to 4:30 pm
Monday to Friday

Customer online accounts

You need to register to use some services online.

If already registered you can log on using the button at the top of the page.

Read more about:

Phone self service

  • Centrelink Phone Self Service 136 240
  • Report income for Centrelink payments 133 276 (13 EARN)
  • Child Support Info Service 131 107

Service centres

You can use the self service terminals in our service centres to access online accounts for Centrelink, Medicare, and Child Support.

Business hours, street addresses and interactive maps are available to help you find your nearest service centre.

Page last updated: 24 October 2016