Customer service changes

From natural disasters through to system maintenance, sometimes our service delivery can be interrupted.

Protected Industrial Action

Industrial action is occurring across the department on the dates below. Some staff may choose to participate which could impact our services. Use self-service to do your business to avoid issues.

Monday 5 December 2016

  • 7 am – 11 am local time: some impact on administrative functions and possible impact on call and processing services
  • 11 am – 6 pm local time: possible impact on call and processing services

Friday 9 December 2016

  • 7 am – 11 am local time: some impact on administrative functions and possible impact on call and processing services
  • 2 pm – 6 pm local time: possible impact on service centres

We have a copy of the notices from the Community and Public Sector Union (CPSU) for your information.

Goulburn service arrangements

The Goulburn Service Centre at 136 Auburn St, Goulburn, is closed indefinitely due to fire damage.

Our alternative site is at:

155-157 Auburn St
8:30 am to 4:30 pm
Monday to Friday

Customer online accounts

You need to register to use some services online.

If already registered you can log on using the button at the top of the page.

Read more about:

Phone self service

  • Centrelink Phone Self Service 136 240
  • Report income for Centrelink payments 133 276 (13 EARN)
  • Child Support Info Service 131 107

Service centres

You can use the self service terminals in our service centres to access online accounts for Centrelink, Medicare, and Child Support.

Business hours, street addresses and interactive maps are available to help you find a service centre.

Page last updated: 5 December 2016