About the BasicsCard

The BasicsCard is a PIN protected card that allows you to access your income managed money through EFTPOS facilities at approved stores and businesses.

Using your BasicsCard

We will offer you a BasicsCard when you start Income Management and will talk to you about how to use it.

You can use your BasicsCard to buy things you need such as food, clothes, health items and hygiene products at a variety of approved stores and businesses.

Watch the video to find out how to use your BasicsCard and keep your BasicsCard safe.

Check your BasicsCard balance

You can check your BasicsCard balance by:

Calls to our BasicsCard Balance Enquiry line are free from a Telstra mobile.

BasicsCard kiosk locations

Northern Territory

Region Location Address
Alice Springs Yeperenye Shopping Centre 36 – 38 Hartley Street
Alice Springs
Northern Territory, 0870
Alice Springs Northside Foodland IGA 3 Hearn Place
Alice Springs
Northern Territory, 0870
Alice Springs Alice Springs Coles Corner of Gregory Terrace and Bath Street
Alice Springs
Northern Territory, 0870
Bathurst Island Nguiu Ullintjini Association Wurrumiyanga
Bathurst Island
Northern Territory, 0822
Casuarina Casuarina Square Shopping Centre 247 Trower Road
Casuarina
Northern Territory, 0810
Casuarina Casuarina Village Shopping Centre 54 Bradshaw Terrace
Casuarina
Northern Territory, 0810
Karama Karama Shopping Plaza 37 Kalymnos Drive
Karama
Northern Territory, 0812
Katherine Oasis Shopping Centre Katherine Terrace
Katherine
Northern Territory, 0850
Palmerston Palmerston Shopping Centre Temple Terrace
Palmerston
Northern Territory, 0830
Wadeye Murrinpatha Nimmipa Store Wadeye Community
Wadeye
Northern Territory, 0822

Businesses accepting the BasicsCard

You can use your BasicsCard at stores and businesses that display a BasicsCard sticker.

Find BasicsCard stores and businesses in your area.

For help or more information, call our Income Management Line.

You can do your shopping anywhere. If a store does not accept the BasicsCard, you can contact us to organise a payment to be made directly to that store.

Using the BasicsCard outside an Income Management area

You can use your BasicsCard at stores and businesses across Australia. You can find a list of stores that accept the BasicsCard by entering your location into the find a business or organisation search tool.

Remember to take your BasicsCard with you when you travel.

Goods that cannot be purchased using the BasicsCard

You can use your BasicsCard to buy most things except excluded goods and services. Excluded goods and services are:

  • alcohol
  • pornography
  • tobacco and tobacco products
  • gambling products
  • gambling services
  • home-brew kits and home-brew concentrates

You also cannot use your BasicsCard for:

  • cash out from a store or ATM
  • book-up – a credit offered by stores and other traders for the purchase of goods or services, usually in remote and regional areas of Australia
  • gift cards or vouchers that allow access to one of the above excluded items

If you get a refund for items you bought using your BasicsCard, the money will be refunded back onto your BasicsCard. You cannot get a cash refund.

Putting income managed money onto your BasicsCard

Each payday, after all regular bills are paid from your Income Management account, any leftover money will automatically go to your BasicsCard and be available the next day.

If you don’t want us to put any leftover money from your Income Management account onto your BasicsCard, you can stop this at any time. Contact us if you want to choose the amount that goes to your BasicsCard.

You can move extra money to your BasicsCard and back to your Income Management account yourself by:

Money will not transfer to your BasicsCard if this will make your BasicsCard balance go over its maximum limit. You can change your maximum limit from the default of $3,000 to anywhere between $100 and $3,000.

Keeping your PIN safe

Your BasicsCard is protected with a 4-digit PIN. You will need to choose a PIN when you are issued with your BasicsCard. You must keep your PIN secret and secure. This means that you do not:

  • tell anyone else your PIN, including family and friends
  • write your PIN on your BasicsCard or on anything carried with your BasicsCard
  • let anyone else see your PIN when you are using it
  • let anyone else use your BasicsCard

If someone has your BasicsCard and knows your PIN, they could spend all of your money. If you forget your PIN, call the Income Management Line.

Lost, stolen or damaged BasicsCards

If your BasicsCard is lost, stolen or damaged call the Income Management Line, as soon as possible. This line is available 24 hours a day, 7 days a week. We will stop anyone else from using your BasicsCard and will talk to you about how to get access to your income managed money until you get a new BasicsCard.

Keep your BasicsCard safe:

  • do not throw it away
  • remember to take it when you leave a store
  • keep it in your BasicsCard wallet

Read the terms and conditions for the BasicsCard.

Page last updated: 24 August 2016

This information was printed Sunday 28 August 2016 from humanservices.gov.au/customer/enablers/about-basicscard It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.