Advise change of care arrangements using your Child Support online account

You can tell us about change of care arrangements using your Child Support online account.

When care arrangements for your children change there may be impacts to child support payments you make or receive.

Read more about how your percentage of care affects your child support.

Step 1: Log on

Once you have logged onto myGov and selected your Child Support online account, you can access the full menu options.

Screenshot displaying log into myGov

Step 2: Select menu item

Select the Children menu item, then Advise a change of care.

Screenshot displaying children menu

Step 3: Select a case

For each child support agreement you have in place, you will have a corresponding case. You may have multiple children using the same case number based on your family circumstances.

If your new care arrangements apply to ALL children of one case, you make changes to the case number. To start this process select the right case number.

If your care arrangements only apply to some of the children or they vary between children of a single case, you will have to make the changes to the individual child. To start this process select the right child’s name.

Screenshot displaying select a case

Step 4: Enter care details

Enter the new care details in the required fields.

Tell us the start date of when the new arrangements begin. You can type the date or use the calendar icon to do this.

Screenshot displaying enter new care details

Select the care option that applies to your change.

Frequency – you will then provide the number of nights and frequency of your new arrangement

Percentage – you will then provide the percentage of care you have.

Care calendar – you then select the dates that you’re providing care, using the calendar.

For further instruction click the question mark icon.

Screenshot displaying new frequency and number of nights care

Select CALCULATE for an estimate of the new percentage of care based on the details you have provided.

Screenshot displaying calculate for an estimate

You will need to advise whether the calculated estimate is an accurate reflection of the care you provide to your children by selecting either Yes or No.

Select NEXT to continue.

Screenshot displaying advise whether to calculated estimate is accurate

Step 5: Parenting plans / court orders / agreements

Read the information about parenting plans, court orders and agreements carefully.

Answer the questions displayed based on your individual circumstances.

Additional questions may appear based on your responses.

Screenshot displaying information about patent plans

Once you have answered all questions displayed, select NEXT to continue.

Screenshot displaying answer all questions

Step 6: Summary and submit

A summary of the changes you have provided will be displayed. Read all the information on this page carefully.

If any of the details are incorrect select Previous to go back and correct these details.

Screenshot displaying summary details

Step 7: Submit

If the summary is correct select SUBMIT to finalise your updates.

Screenshot displaying declarartion page

Step 8: Confirmation of transaction

An information box will display and confirm your transaction.

Screenshot displaying confirmation of transaction

Step 9: Print or close

You can print this page by selecting PRINT.

You are unable to view this information after you have left this page.

Select Close to return to your Child Support online account home page.

Screenshot displaying print page

Step 10: Sign out

Once you are back on the home page, you can complete other transactions or return to your myGov account.

Screenshot displaying home page

Remember, for your privacy and security, always ensure that you Sign out when you have finished using your myGov account.

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 25 November 2016