Advise name change using your Child Support online account

You can tell us about a name change, your child’s marriage, or the death of a child in your care using your Child Support online account.

 

Step 1: Log on

Once you have logged into myGov and selected your Child Support online account, you can then access the full menu options.

screenshot displaying log in page

Step 2: Select menu item

Select the Personal details menu item, then select Advise name change/child’s marriage/death.

Screenshot displaying personal details menu

Step 3: Advise name change / child's marriage / death

Once you have selected the correct menu option, you will then be asked to select which changes you are advising of. Your options include:

  • Name change, if you have changed your name
  • Child's marriage, if a child in your care is now married
  • Death, if a child in your care or the other parent has passed away

Screenshot displaying changes you are advising

Once you have selected the change you'd like to make, an information box will be displayed to tell you that we will contact you to confirm the details provided.

Screenshot displaying information box

Select the changes that you are advising by selecting the corresponding box.

You can make more than one update by selecting multiple boxes.

Your options include:

  • Name change, if you have changed your name
  • Child's marriage, if a child in your care is now married
  • Death, if a child in your care or the other parent has passed away

Screenshot displaying changes you are advising

Step 4: Answer questions

We will ask you some questions to ensure we get the right information. The questions we ask vary depending on the changes you are making.

This is an example of the questions that will appear if you select the Advise a name change option.

Enter the updated information in the required fields.

Screenshot displaying example of questions name change

If you make a mistake, select Reset Form to clear your responses and start again.

Screenshot displaying Reset form button

You can cancel at any time by selecting Cancel. This returns you to your Child Support online account home page.

Screenshot displaying Cancel button

Select SUBMIT once you have entered all of your updates.

Screenshot displaying Submit button

Step 5: Details received

A confirmation page lets you know your update has been received.

Screenshot displaying confirmation page

You can print this page by selecting Print. You are unable to view this information after you leave this page.

Screenshot displaying Print page

Step 6: Home page

You can return to your Child Support online account home page by selecting Home.

Screenshot displaying online account home page

Step 7: Sign out

Once you are back on the home page, you can complete other transactions or return to your myGov account.

Screenshot displaying child support home page

Remember, for your privacy and security, always ensure that you ‘sign out’ when you have finished using your myGov account.

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 25 November 2016