Advise of non-agency payments using your Child Support online account

You can advise of non-agency payments using your Child Support online account.

This guide provides a quick and easy, step by step process on how to record a non-agency payment using your Child Support online account.

Even if we collect and transfer payments for you, sometimes you may want or need to make payments that can be recognised as child support privately. These types of payments are often referred to as non-agency payments.

Read more about other payment methods for child support including non-agency payments.

Step 1: Log on

Once you have logged on to myGov and selected your Child Support online account, you can then access the full menu options.

Screenshot displaying log into myGov

Step 2: Select menu item

Select the Payments menu item then Advise of non-agency payments.

Screenshot displaying payments screen

Step 3: Select case

For each child support agreement you have in place, you will have a corresponding case number. You may have multiple children using the same case number based on your family circumstances.

Select the correct case number that your non-agency payment needs to be recorded for.

Select NEXT to continue.

Screenshot displaying select a case page

Step 4: Introduction page

Answer all of the questions on this page.

Select NEXT to continue.

Screenshot displaying introduction page

Step 5: Payment details

Enter the details of your non-agency payment. You will need to tell us the:

Payment date – the date you paid. You can enter a date or use the calendar icon

Payment type – you can select from the options listed in the drop down menu.

Payment description – you can select from the options listed in the drop down menu.

Amount – put in the total amount you paid

Allocation – enter your allocations percentage.

Screenshot displaying payment details page

Select ADD NEW to advise us of additional payments you have made.

Screenshot displaying payment details page

Once you have told us of all your payments, select NEXT to continue.

Screenshot displaying payment details page

Step 6: Summary and submit

A summary of the information you have entered will appear. Read all the information on this page carefully.

If any details are incorrect select Previous to go back and correct these details.

Screenshot displaying Summary and submit

If the details are correct select SUBMIT.

Screenshot displaying delaration

Step 7: Confirmation of transaction

An information box will display and confirm your transaction..

Screenshot displaying advise of non-agency payments page

You can print the confirmation of transaction by selecting PRINT.

You are unable to view this information after you have left this page.

Select CLOSE to return to your Child Support online account home page.

Screenshot displaying confirmation of transaction page

Step 8: Sign out

Once you are back on the home page, you can complete other transactions or return to your myGov account.

Screenshot displaying CSAonline home page

Remember, for your privacy and security, always ensure that you Sign out when you have finished using your myGov account.

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 25 November 2016