Applying for early superannuation release

We administer the very limited circumstances where superannuation benefits may be released on specified compassionate grounds.

Before you start

Check if you are eligible for early release of superannuation benefits under specified compassionate grounds.

Begin your application

Online

Using your Centrelink online account through myGov is a secure and convenient way to apply for early release of your superannuation. You can apply for the early release of your superannuation in the personal details section of your Centrelink online account.

If you already have a Centrelink online account

myGov

If you do not have a Centrelink online account

Register

Submit your supporting documents

If you have completed your application online, you can submit your documents online, which will attach your documents directly to your application.

If you are unable to apply online, you need to return your completed forms and any other documents we have requested in person to your nearest service centre or by post to:

Department of Human Services
Early Release of Superannuation Benefits
PO Box 7832
CANBERRA BC ACT 2610

Unable to apply online

If you cannot apply online, to find out how to submit an application please call us between 9 am and 5 pm Australian Eastern Standard Time, Monday to Friday on 1300 131 060 or +61 3 6222 2189.

If you do not speak English, please call the Translating and Interpreting Service (TIS) on 131 202.

If you have a hearing or speech impairment, please call the TTY services on 1800 810 586.

Application outcome

We will determine if you are eligible for the early release of your superannuation, by confirming that you:

  • meet one of the compassionate grounds listed in Regulation 6.19A of the Superannuation Industry (Supervision) Regulations 1994 and Regulation 4.22A of the Retirement Savings Accounts Regulations 1997
  • have provided all relevant supporting documentation, and
  • do not have the financial capacity to pay for the expenses

There are 2 assessment outcomes. You will be told the result of all your assessments in writing. We can approve or decline your application.

If your application is approved, your superannuation fund will need this as proof before they will release your superannuation to you. Your superannuation fund trustee will make the final decision about whether to release your superannuation.

You will be sent a letter if your application is declined.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 31 August 2016