Cancel or suspend a current Centrepay deduction using your Centrelink online account

This guide provides step by step process for suspending or cancelling a current Centrepay deduction.

Centrepay is a free and voluntary bill paying service which allows you to pay bills directly from your Centrelink payments.

If you are receiving an eligible payment you can nominate to have amounts deducted directly from your payment for bills such as private rent, gas, water, electricity, council rates, ambulance services, telephone, education fees, funeral benefit schemes, legal fees, whitegoods and medical expenses. For more information visit the Centrepay site.

You can start, change or cancel Centrepay deductions at any time, to suit your own personal circumstances. The easiest way to do this is by accessing your Centrelink account online.

For assistance with adding a new deduction or changing the details of current deduction refer to the separate step by step guides.

Suspending a deduction – you can choose to suspend your Centrepay deduction for a period of time. You will need to provide a start and end date for the suspension period. This deduction can be for any period of time up to 13 weeks.

Cancelling a deduction – you can choose to cancel your Centrepay deduction. No further deductions will occur after the selected date. You can choose to enter any date up to 12 months in the future.

Step 1

Log on to your Centrelink online account from anywhere on the Human Services website. Once logged in, you will be presented with your account homepage. Regular transactions will be displayed on this page. To access the full menu select the icon in the top left of the page.

Step 2

Select the ‘Deductions’ menu item on the left hand side of the screen, then select ‘View/Add/Change Deductions’.

Step 3

The ‘Deduction summary’ page displays a summary of any current Centrepay arrangements that you have in place.

Select the link under ‘Payment To’ to display full details of the deduction.

screenshot displaying deductions summary details

Step 4

The ‘Current deduction details’ will display all information about the current deduction. This includes the amount, frequency, date of deductions made, total amount of each deduction, end date for deduction (if recorded) and target amount (if recorded).

To change any of these details select the ‘Change Deduction’ button.

screenshot displaying current deduction details

Step 5

You can choose to suspend the deduction for a period of time or cancel the deduction completely.

Select the action you wish to take and then select ‘Start Now’.

Suspending deduction – Go to Step 6

Cancelling deduction – Go to Step 8

screenshot displaying change deductions

Step 6

Enter the date you wish to start the suspension of the deduction and the date for the deduction to resume. No deductions will be taken from your payment during this period of time.

Once you have entered both dates select ‘Continue’.

screenshot displaying suspend deduction details

Step 7

The Review and Submit page will provide a warning that this action will suspend your deduction for a period of time. Read through the details to confirm that this is action you wish to take.

Go to Step 9

screenshot displaying review and submit details

Step 8

The Review and Submit page will provide a warning that this action will cancel your deduction. Read through the details to confirm that this is action you wish to take.

screenshot displaying review and submit cancel deduction

Step 9

Read through the declaration details carefully. This declaration includes authorisation for Centrelink to make the nominated deductions.

If all the details you have provided are correct ‘accept the declaration’ and then select ‘Submit’.

screenshot displaying declaration

Step 10

If your update has been successful, you will receive a message confirming the action. You will also be given a receipt number.

This is confirmation that your Centrepay deduction has been changed. You only need to make further contact if you receive a message specifically advising to contact Centrelink.

A summary of your deduction details will also be provided.

screenshot displaying change deductions

Step 11

The receipt page will also display details of your future payments.

You can select ‘Print this page’ so you have a record of your updated details. You can choose ‘Return to Deduction Summary’ to see all of your remaining Centrepay deductions.

Select ‘Return Home’ to continue using Online Services.

screenshot displaying your future payments

Step 12

You are back to your Centrelink online account homepage, from here you are ready to start accessing your Centrelink account online.

Remember to log off from your Centrelink online account when you are finished.

Log out screen

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 2 February 2016