Cashless debit card

The Australian government is trialling a new way of delivering welfare payments using a cashless debit card.

The cashless debit card will look and operate like a normal bank debit card, except it cannot be used to buy alcohol, to gamble or withdraw cash. You still receive the full amount of your welfare payment; however, this will be split – some will go to your normal account and the rest will be put onto your cashless debit card.

Trial locations

There will be 2 trial locations for the cashless debit card.

Trial 1

If you live in Ceduna, South Australia, are of working age and receive Newstart, Disability Support Pension, Parenting Payment or Carers Payment, your cashless debit card trial will start from 15 March 2016.

Trial 2

If you live in the Kununurra/Wyndham area in the East Kimberly region of Western Australia, are of working age and receive Newstart, Disability Support Pension, Parenting Payment or Carers Payment, your cashless debit card trial will start from 26 April 2016.

Card support

The cashless debit cards will be issued and supported by Indue Ltd (Indue).

You will need to contact Indue directly to:

  • activate your cashless debit card

  • get card and transaction support

  • check your balance

  • get your transaction history and

  • report a lost or stolen card

Cardholders and Merchants can contact Indue directly once the trial starts by visiting the Indue website or calling the Indue Customer Support Centre on 1800 710 265.

More information

Read more about the Cashless Debit Card Trial on the Department of Social Services website.

Page last updated: 16 March 2016

This information was printed Thursday 8 December 2016 from humanservices.gov.au/customer/enablers/cashless-debit-card It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.