Change a current Centrepay deduction using your Centrelink online account

This guide provides step by step process for changing the details of a current Centrepay deduction. 

Centrepay is a free and voluntary bill paying service which allows you to pay bills directly from your Centrelink payments.

If you are receiving an eligible payment you can nominate to have amounts deducted directly from your payment for bills such as private rent, gas, water, electricity, council rates, ambulance services, telephone, education fees, funeral benefit schemes, legal fees, whitegoods and medical expenses. For more information about Centrepay, visit our website.

You can start, change or cancel Centrepay deductions at any time, to suit your own personal circumstances. The easiest way to do this is by accessing your Centrelink account online.

This guide provides step by step process for changing the details of a current Centrepay deduction. For assistance with adding a new deduction or suspending or cancelling a current deduction refer to the separate step by step guides.

Step 1

Log on to your Centrelink online account from anywhere on the Human Services website. Once logged in, you will be presented with your account homepage. Regular transactions will be displayed on this page. To access the full menu select the icon in the top left of the page.

Step 2

Select the ‘Deductions’ menu item on the left hand side of the screen, then select ‘View/Add/Change Deductions’.

Step 3

The ‘Deduction summary’ page displays a summary of any current Centrepay arrangements that you have in place.

You can select the link under ‘Payment To’ to display full details of the current deduction.

screenshot displaying your deductions summary

Step 4

The ‘Current deduction details’ will display all information about the current deduction. This includes the amount, frequency, date of deductions made, total amount of each deduction, end date for deduction (if recorded) and target amount (if recorded).

To change any of these details select the ‘Change Deduction’ button.

screenshot displaying your current deduction details

Step 5

You need to select the action that you wish to take. For all changes of current deductions (excluding ending or suspending the deduction) select ‘Change the deduction details’ and then click on ‘Start Now’.

screenshot displaying your change deductions actions

Step 6

Enter the new details for your deduction arrangement. All fields marked with a red asterisk must be completed.

screenshot displaying change deduction details

Step 7

There are also two optional fields that you can choose to enter details into if you wish.

Once all details are entered select ‘Continue’.

screenshot displaying your final or cease deduction options

Step 8

The ‘Review and Submit’ page will provide a summary of all the details you have just entered.

Read through this information carefully to make sure it is all correct.

screenshot displaying your review and submit details

Step 9

Read through the declaration details carefully. This declaration includes authorisation for Centrelink to make the nominated deductions.

If all the details you have provided are correct ‘accept the declaration’ and then select ‘Submit’.

screenshot displaying your declaration

Step 10

If your update has been successful, you will receive a message confirming the action. You will also be given a receipt number.

This is confirmation that your Centrepay deduction has been changed. You only need to make further contact if you receive a message specifically advising to contact us.

A summary of your current and future deduction details will be displayed.

screenshot displaying your change deductions details

Step 11

The receipt page will also display details of your future payments.

You can select ‘Print this page’ so you have a record of your updated details. You can choose ‘Return to Deduction Summary’ to see all of your remaining Centrepay deductions.

Select ‘Return Home’ to continue using your online account.

screenshot displaying your future payments

Step 12

You are back to your Centrelink online account homepage, from here you are ready to start accessing your Centrelink account online.

Remember to log off from your Centrelink online account when you are finished.

Log out screen

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 17 February 2017