Change your temporary password for your Centrelink online account

When you have been registered for Online Services by a Customer Service Officer (CSO) you will be provided with a temporary password.

When you have been registered for your Centrelink online account by a Customer Service Officer (CSO) you will be provided with a temporary password.  The first time that you log in to your Centrelink online account you will be required to change this temporary password to one of your own choice.

The password you create needs to be between six and eight characters long.  It must be made up of letters and numbers.  Passwords can also contain selected special characters (!, @, #, $, %, ^, &, *) and they are not case sensitive.

Along with changing your password you will also be required to create at least 5 secret questions and answers.  Each time you logon to your Centrelink online account in the future you will be asked for your password and you will need to answer one of your secret questions.

Step 1

Go to the Department of Human Services website.

Step 2

Select the ‘Log on’ button on the top right hand side of the page.

Screenshot displaying Log on button on the top right hand side of the page

Step 3

Select the option for ‘Centrelink online account’ and click ‘Log on’.

Screenshot displaying Centrelink Online Accounts option selected

Step 4

To start using your Centrelink online account, enter your Customer Access Number (CAN) and the temporary password you were provided with on registration.

Select the ‘Logon’ button.

Screenshot displaying Customer Access Number (CAN) and the temporary password entered

Step 5

You will be provided with a message advising that your password has been expired. To access your Centrelink online account you will need to set a new password.

Screenshot displaying set new password screen

Step 6

Enter your Customer Access Number and the current password. This is the temporary password you were provided with on registration.

Screenshot displaying please change your password screen

Step 7

Enter the new password you would like to use. Confirm it by entering the new password again, then select the ‘Continue’ button.

Screenshot displaying new password entry

Step 8

As an extra security measure you will need to create at least 5 secret questions and answers. You will be asked secret questions when you logon to your Centrelink online account and also if you have forgotten your password. For your security choose secret questions and answers that only you would know.

Screenshot displaying set your secret questions and answers

Step 9

You can select up to three questions from the options provided. You will need to create at least two questions of your own.

Once all 5 questions are completed select ‘Continue’.

Screenshot displaying enter your secret questions and answer

Screenshot displaying enter your secret questions and answer

Step 10

You will receive a confirmation once all of your secret questions have been completed.

You will now need to log back in to your Centrelink online account using your new password and secret questions.

To do this select ‘Continue’.

Screenshot displaying secret questions and answers completed

Step 11

You will be taken back to your Centrelink online account Logon page.

To start using your Centrelink online account, enter your Customer Access Number (CAN) and your Password.

Select the ‘Logon’ button.

Screenshot displaying logon entry screen

Step 12

Answer your secret question and select the ‘Continue’ button.

Screenshot displaying secret question entry screen

Step 13

You are back to your Centrelink online account homepage, from here you are ready to start accessing your Centrelink account online.

Remember to log off from your Centrelink online account when you are finished.

Log out screen

You can find other online account guides and video demonstrations on the online account guides page.

Page last updated: 25 November 2016