Checking payments using your Child Support online account

You can check your payments using your Child Support online account

This guide provides a step by step process on how to check your next expected payment and your payment history using your Child Support online account.

Step 1: Sign in

Once you have signed into myGov and selected your Child Support online account, you can view your next expected payment on your home page in Payments you receive.

screenshot

Step 2: Select menu item

You can also view your next payment by selecting Payments from the menu, then Next Payment.

screenshot

Step 3: Next payment

 Details of your next expected payment will be displayed.

screenshot

Step 4: Select menu item

To view your payment history, select Payments from the menu, then Payment history.

screenshot

Step 5: Payment history

To commence your search, select Show search.

screenshot

You can choose to search your payment history by manually entering a date range or you can choose a date range from the list provided.

To enter a date range to go Step 6.

To choose a date range go to Step 7.

 screenshot

Step 6: Enter date range

Select Enter data range.

Enter the date you would like to search from and to.

screenshot

You can type the date, or use the calendar icons to select the date.

 screenshot

Then select SEARCH.

 screenshot

The payments you have received will be displayed for the period of your search.

A message will be displayed if there are no payments for the date period you entered.

 screenshot

Step 7: Choose date range

Select Choose date range.

You can then choose the date range from a list provided.

Select the arrow to display the date range options.

 screenshot

screenshot

Then select SEARCH.

 screenshot

Any payments you have received for the period will be displayed.

A message will be displayed if there are no payments for the period of the search.

screenshot

If you wish to begin a new search for a different period, repeat the instructions from Step 5.

Step 8: Home

To return to your Child Support online account home page, select Home from the top of the menu.

 screenshot

Step 9: Sign out

Once back on your home page, you can complete other transactions or you can return to your myGov account.

Remember, for your privacy and security, ensure that you sign out when you have finished using your myGov account.

screenshot

View other online account guides and video demonstrations about using your online account.

Page last updated: 25 November 2016