Claiming ABSTUDY Fares Allowance

We can make all travel arrangements for eligible ABSTUDY students and approved non-student travellers. Alternatively, we can reimburse you.

Arranging travel for secondary school students

Students attending a boarding school or hostel

Your parent or guardian must contact your boarding school or hostel and advise them of your travel requirements. The boarding school or hostel will then advise us and we will arrange the trip.

Your parent or guardian must contact your school or hostel at least 6 weeks before your trip to make sure there is enough time to book travel. If they are requesting compassionate travel, they must call your school or hostel as soon as possible.

When your travel arrangements are confirmed, your boarding school or hostel will get a copy of the itinerary.

Students living in private boarding arrangements

You or your parent or guardian must call us on Freecall™ 1800 132 317 to arrange your travel.

You or your parent or guardian must call us at least 7 days before your trip to make sure there is enough time to book travel. If you are requesting compassionate travel, you must call us as soon as possible.

When your travel arrangements are confirmed, your parent or guardian will get a copy of the itinerary.

Arranging travel for secondary students not at a secondary school, and tertiary students

You must call us on Freecall™1800 132 317 to arrange your travel.

You must call us at least 7 days before your trip to make sure there is enough time to book travel. If you are requesting compassionate travel, you must call us as soon as possible.

When your travel arrangements are confirmed, you will get a copy of the itinerary.

Reimbursement for fares paid by students, family, schools, hostels or a third party

If you pay for your trip and are eligible for ABSTUDY Fares Allowance, we will reimburse the cost of the trip at the ABSTUDY Fares Allowance rate. The amount will be the lesser of the:

  • cost of the most practical and cost effective transport for the trip, or
  • actual cost of trip

Example

Tiyana is a tertiary student attending University of Sydney. Tiyana’s permanent home is in Coffs Harbour. She returned home during her semester break and paid $250 for an economy airfare from Sydney to Coffs Harbour. She submits her claim for reimbursement. Even though Tiyana paid for an airfare, she will only be reimbursed $66.17, the cost of a bus ticket, as this is the most practical and cost effective trip.

To claim reimbursement of travel costs, complete and submit an ABSTUDY Fares Allowance Claim:

Department of Human Services
Student Services
Reply Paid 7804
Canberra BC ACT 2610

You must supply proof such as tickets, dockets or receipts with the claim.

To be eligible for reimbursement, you must submit your claim before 1 April in the year after the year of study.

Proof to support your claim

You may need to provide documents to support the reason you need to travel.

Situation Documents
Attending an interview before being accepted to a boarding school A letter from the school confirming your requirement to attend
At risk of being suspended or expelled A letter from your school confirming you are at risk of being suspended or expelled
Critical illness or injury of an immediate family member A letter from a health worker or community leader outlining the situation
Illness or injury that requires you to return home A letter from a health worker outlining the situation
Participating in a community event A letter from a community leader outlining the event and your requirement to be involved
You have been expelled from secondary school Your school must provide the completed ABSTUDY expulsion checklist
Exam travel A letter from the education institution confirming you are required to take a deferred or supplementary exam
Graduation travel A letter from the education institution confirming you will be graduating from the course

You can submit these documents:

Department of Human Services
Student Services
Reply Paid 7804
Canberra BC ACT 2610

Page last updated: 10 November 2016