Claiming Age Pension

You should submit your claim for Age Pension as soon as you can.

Before you start

You should:

What may be different

If you already get Centrelink income support

We’ll write to you 9 weeks before you reach Age Pension age and tell you what you can do to transfer to Age Pension.

If you live outside Australia

Read how you can claim through an international social security agreement.

Tell us you’re going to claim

If you tell us you intend to claim Age Pension, we can get ready to put you in our system. This will help us start paying you as soon as possible.

You can do this online, by phone or at a service centre.

Information you need for your claim

Your and your partner’s:

Your:

  • bank account name, number and BSB number
  • tax file number

Residence details if you’ve lived outside Australia. This includes:

  • visa information
  • the date when you and your partner became Australian citizens
  • the dates when you and your partner lived in other countries

When to claim

To get Age Pension as soon as you’re old enough:

  • submit your claim in the 13 weeks before you reach age pension age

If you are already age pension age and want to claim:

Start your claim

It’s best to start your claim online or at a service centre.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.

Register

If you live outside Australia, you may not be able to set up an online account.

Start your claim at a service centre

Go to a service centre and ask for the forms you need to claim.

Talking to us first will make it easier for you to claim. Our staff will ask you some questions and start filling in your forms.

If you can’t claim online or at a service centre

Print out these 2 forms and fill them in:

If you can’t use the website, call the older Australians line and ask us to send you the forms.

Submit your claim

You need to give us:

  • your claim form
  • your income and assets form
  • any other documents we’ve asked for

You can do this online, by post or at a service centre.

Make sure you include your bank details on your claim form so we can pay straight into your bank account.

Submit other documents

We may ask you for documents to help us assess your claim.

Proof of identity

Unless we already have proof of who you are, you will need to visit a service centre and show your identity documents.

You can only do this in person, not online. You need to do this within 14 days after you submit your claim.

Other forms

You may need to complete some extra forms. The claim form and income and assets form will tell you which ones.

If you We need
are permanently blind Request for ophthalmologist/optometrist report
are self-employed or have a business Business details
have a private company Private company details
have a private trust Private trust details
have had compensation or damages Compensation and Damages
want someone else to deal with us for you Authorising a person or organisation to enquire or act on your behalf

You can submit these forms online or through the Express Plus mobile app.

You need to do this within 14 days after you submit your claim. If you can’t, contact us for more time.

Wait for the result

We’ll tell you:

  • if we accept your claim
  • when we’ll start paying you
  • how much you’ll get

You have the right to appeal any decision we make. Read about reviews and appeals.

What may be different

If you’ve lived or worked outside Australia, we may ask you to apply for a pension from another country and tell us the result.

Your partner may need to do this as well, even if they don’t claim Age Pension.

Page last updated: 24 April 2017