Claiming Age Pension
You should submit your claim for Age Pension as soon as you can.
Before you start
- check if you’re eligible for Age Pension
- read the information you need to know about your claim for Age Pension and Pension Bonus
- set up a Centrelink online account to claim online - if you already have one you won’t need to do this again
- find the information you need for your claim
What may be different
If you already get Centrelink income support
We’ll write to you 9 weeks before you reach Age Pension age and tell you what you can do to transfer to Age Pension.
If you live outside Australia
Read how you can claim through an international social security agreement.
Tell us you’re going to claim
If you tell us you intend to claim Age Pension, we can get ready to put you in our system. This will help us start paying you as soon as possible.
Information you need for your claim
Your and your partner’s:
- bank account name, number and BSB number
- tax file number
Residence details if you’ve lived outside Australia. This includes:
- visa information
- the date when you and your partner became Australian citizens
- the dates when you and your partner lived in other countries
When to claim
To get Age Pension as soon as you’re old enough submit your claim in the 13 weeks before you reach age pension age.
If you are already age pension age and want to claim tell us immediately that you intend to claim, and then submit a claim within 14 days.
Start your claim
It’s best to start your claim online or at a service centre.
Start your claim online
If you already have a myGov account
Sign in to myGov to link to your Centrelink online account and do your Centrelink business.
If you have a Centrelink online account
To do your business online, you need a myGov account and a Centrelink online account.
If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.
If you don't have a Centrelink online account
If you’ve been a Centrelink customer before
You’ll have a Customer Reference Number. Use this to register for an online account.
This is anyone who’s had a payment or concession from us before, no matter how long ago.
If you haven’t been a Centrelink customer before
This is anyone who’s never had a payment or concession from us before.
If you live outside Australia, you may not be able to set up an online account.
Start your claim at a service centre
Go to a service centre and ask for the forms you need to claim.
Talking to us first will make it easier for you to claim. Our staff will ask you some questions and start filling in your forms.
If you can’t claim online or at a service centre
Print out these 2 forms and fill them in:
If you can’t use the website, call the older Australians line and ask us to send you the forms.
Submit your claim
You need to give us:
- your claim
- your income and assets form
- any other documents we’ve asked for
Make sure you include your bank details so we can pay straight into your bank account.
Submit other documents
We may ask you for documents to help us assess your claim.
Proof of identity
You can only do this in person, not online. You need to do this within 14 days after you submit your claim.
When you do your claim online, we may ask you to give us more information. You may need to complete some extra forms. We will tell you which ones.
You don’t need to complete these forms unless we ask.
|If you||We need|
|are permanently blind||Request for ophthalmologist/optometrist report|
|are self-employed or have a business||Business details|
|have a private company||Notes for Private Company|
|have a private trust||Notes for Private Trust|
|have had compensation or damages||Notes for Compensation and damages|
|want someone else to deal with us for you||Authorising a person or organisation to enquire or act on your behalf|
You can submit these forms online or through the Express Plus mobile app.
You need to do this within 14 days after you submit your claim. If you can’t, contact us for more time.
Wait for the result
We’ll tell you:
- if we accept your claim
- when we’ll start paying you
- how much you’ll get
If you claimed online, you can track its progress. Sign in to your Centrelink online account through myGov or to the Express Plus Centrelink mobile app and use the Claim Tracker. It will give you an estimated completion date and tell you if your claim is on hold.
You have the right to appeal any decision we make. Read about reviews and appeals.
What may be different
If you’ve lived or worked outside Australia, we may ask you to apply for a pension from another country and tell us the result.
Your partner may need to do this as well, even if they don’t claim Age Pension.