Claiming Assistance for Isolated Children Scheme payments
You should register an intent to claim for the Assistance for Isolated Children Scheme as soon as possible.
Intent to claim
You should register an intent to claim Assistance for Isolated Children by calling 132 318 if you are contacting us in the 4 weeks before 31 December of the year of study.
If you have registered an intent to claim, you should submit your claim form within 13 weeks of the date of registration, or by 31 December, whichever is later.
Claims will not be accepted under any circumstances if an intent to claim has not been registered or a claim form has not been submitted by 31 December of the year of study.
Download the Assistance for Isolated Children (AIC) Claim form.
If you do not have access to a printer, you can pick up the form from your nearest service centre or call us on 132 318 and we can send one to you.
Supporting forms and documentation
You may need to provide:
- proof of the student’s age
- evidence to support your claim and
- details of the student’s study
This should be provided when you submit the claim form. If the supporting forms and documentation cannot be provided at this time, you should submit the claim form as soon as possible and provide the supporting forms and documentation when they are available.
Marginal Distance Confirmation
If you are claiming Assistance for Isolated Children and have been asked to produce documentary evidence about the geographical isolation distance or travelling time, download the Assistance for Isolated Children Marginal Distance Confirmation form.
Medical Statement–Student Special Needs
If you are claiming Assistance for Isolated Children under the students with special needs criteria and you need to provide evidence from a medical practitioner, download the Assistance for Isolated Children Medical Statement – Student Special Needs form.
This form should be completed by you and the medical practitioner and attached to the Claim for Assistance for Isolated Children form.
Application for Short Term Boarding Allowance
If you have already submitted the Assistance for Isolated Children form for the student and you wish to claim Boarding Allowance for additional boarding during the year, download the Assistance for Isolated Children (AIC) Application for Short Term Boarding Allowance form.
The sooner we receive your supporting form or documents, the sooner we can process your claim.
Submit your claim
Submit your completed claim and any supporting forms and documentation within 13 weeks of the date the intent to claim was registered or by 31 December of the year of study, whichever is later:
Submit your claim form and any supporting documents online.
Read more about submitting your documents online.
You can submit your claim and supporting documentation to:
Department of Human Services
Reply Paid 7804
Canberra BC ACT 2610
You can fax your claim form and supporting documentation to one of our Assistance for Isolated Children Centres listed on the claim form.
Submit your claim form and supporting documentation in person at your nearest service centre.
We will inform you whether your claim is successful. If you are eligible for the Assistance for Isolated Children Scheme, we will tell you when your payment will start and how much you will get paid.
Entitlement normally starts from 1 January of the year of study if you qualify for the payment from that date.
You have the right to appeal any decision we make. Read more about reviews and appeals.