Claiming Austudy

The easiest way to claim Austudy is online. When you put your claim in, we’ll ask you for information to assess if you’re eligible.

Before you start

You should:

Claiming early

You can submit your claim for Austudy up to 13 weeks before you start your course or Australian Apprenticeship.

To make sure your payment can start from the day you start your course, Australian Apprenticeship or traineeship, you should submit your claim within 14 days of starting it. This is so we can assess it from the earliest possible date.

If you don’t submit your claim, it will expire 13 weeks from the start date of the claim. If this happens, you need to start a new one.

Information you need for your claim

Once you start your claim, we’ll tell you if we need to see any identity documents before you can submit it. You’ll get a message in your online claim. If you’ve started the process to confirm your identity at a service centre or Agent you can submit your other supporting documents online. Use our Document Lodgement Service within the online claim or the Express Plus Centrelink mobile app.

When you put your claim in, we’ll ask you for information so we can assess if you’re eligible. We’ll ask you about:

  • the course you’ll be studying
  • your income and assets
  • your partner’s income and assets, if you have a partner
  • where you’ll be living while you study

You’ll also need your:

  • bank account details
  • tax file number

Start your claim

It’s best to start your claim online.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.


If you can't claim online

If you can’t claim online or at a service centre you can call the students line.

Submit your claim

If you’re claiming online, submit your claim electronically at the end of the process.

If you’re not claiming online, give your claim to us in person at a service centre or post it.

We might ask you for documents to back up your claim. You must provide documents listed as ‘required’ when you submit your claim. You can’t submit the claim without them.

We’ll also tell you the date you need to submit your claim by so we can pay you from the earliest possible date. If you’re claiming online this will appear in the next steps section of your online claim.

After submitting your claim

We’ll notify you if we need more information or documents to process your claim once you’ve submitted it. If this happens, we’ll send you an SMS or email telling you to check your online account.

You’ll need to give these to us within 14 days from when we ask. If you don’t get them to us in that time, you may need to wait longer to get your payment.

Subscribe to electronic messaging to get SMS or email notifications about the progress of your claim.

Wait for the result

We'll tell you:

  • if your claim is successful
  • when your payment starts
  • how much you’ll get

You have the right to appeal any decision we make. Read more about reviews and appeals.

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Page last updated: 9 June 2017