Claiming Austudy

The easiest way to claim Austudy is online. When you make a claim, we will ask you for information to assess if you are eligible.

Before you start

Check if you are eligible for this payment before you start your claim. Read the booklet Information you need to know about your claim for Austudy.

You must be registered and have an active Centrelink online account to make a claim online.

If you have never been a Centrelink customer, take your identity documents to your nearest service centre and we will help you register for a Centrelink online account through myGov.

If you have previously received a payment or concession from us you will be considered a Centrelink customer. It does not matter how long ago this was, you can still register for Centrelink online account. Once you have registered, create a myGov account and link it to your Centrelink online account.

Before you start your claim you will need your:

  • income and assets details
  • bank account details
  • tax file number

If you have a partner you will also need to provide their income and assets details.

Claiming early

You can submit your claim for Austudy up to 13 weeks before you start your course or apprenticeship. We encourage you to submit your claim as early as possible, so that it can be assessed and payment can start from the day you first become eligible.

Start a claim

Online

You can claim Austudy by submitting a claim online.

If you already have a Centrelink online account

myGov

If you do not have a Centrelink online account

Register

Unable to claim online

If there are reasons you cannot claim online, for example you do not have internet access, you can call us to start your claim.

Supporting forms and documentation

When you make a claim we will ask you for information to assess if you are eligible, such as your:

  • study details
  • income and assets
  • accommodation circumstances

If you have a partner, we will also ask you questions about their details and circumstances.

You may need to complete some additional forms to help us assess your claim accurately, based on your and your partner's personal circumstances.

Once you start your claim, we’ll tell you if we need to see any identity documents before you can submit it. This will appear as a message in the online claim. If you’ve started the process to confirm your identity at a service centre or Agent you can submit your other supporting documents online. Use our Document Lodgement Service within the online claim or the Express Plus Centrelink mobile app.

Remember to submit your claim within 14 days of starting it. This is so we can assess it from the earliest possible date. If you don’t submit your claim, it will expire 13 weeks from the start date of the claim. If this happens, you need to start a new claim.

Submit your claim

If you are claiming online, you can submit your claim electronically at the end of the process.

Track your claim

Subscribe to electronic messaging to get SMS or email notifications about the progress of your claim. We’ll also notify you if we need more information to process your claim.

Claim outcome

We'll tell you whether your claim is successful. If you are eligible for Austudy, we will let you know when your payment will start and how much you will get paid.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 17 March 2017