Claiming Carer Allowance

To be paid Carer Allowance from the earliest possible date you should register an intent to claim and then submit your claim within 14 days.

Before you start

Check if you are eligible for Carer Allowance and read the information you need to know about your claim for Carer Allowance before you start your claim.

Intent to claim

You should register an intent to claim for Carer Allowance. You should then submit your claim for Carer Allowance within 14 days so that we can pay you from the earliest possible date.

You can claim Carer Allowance using a claim form.

Claim forms

In some circumstances, previously supplied information may be used again so you may not need to provide a new Medical Report. Contact us to start your claim and find out what information is required.

To access a personalised Carer Allowance claim form, you can:

Our staff will ask you some questions to determine your circumstances and personalise your claim form. Contacting us will ensure you only have to provide minimal information and will simplify the claim process for you.

Supporting documentation

In some circumstances previously supplied documentation, such as Medical Reports, may be used again in the assessment of a new claim. 

A Medical Report alone is not a claim.

We recommend you contact us on 132 717 or visit your nearest service centre to see what supporting documents your claim needs.

You may need to complete a:

Submit your claim

Submit your completed forms, identity documents for the carer and care receiver and any other documents we have asked for to your nearest service centre.

If you do not need to provide any proof of identity documents, you can submit your claim form using the Reply Paid envelope included with the claim form.

Claim outcome

We will let you know the outcome of your claim. If you are eligible for payment of Carer Allowance, we will tell you when your payment will start and how much you will get paid.

You have the right to appeal any decision we make.

Read more about reviews and appeals.

Page last updated: 16 February 2017