Claiming Carer Payment

The easiest way to claim Carer Payment is online. When you claim, we will ask you for information to assess if you are eligible.

Before you start

Check if you are eligible for Carer Payment before you start your claim. Read the information you need to know about your claim for Carer Payment and Carer Allowance.

Before you start your claim you will need your:

  • income and assets details
  • bank account details
  • tax file number

If you have a partner you’ll also need to provide their income and assets details.

Start your claim

You can claim Carer Payment, Carer Allowance or both online. You must have a Centrelink online account to claim online.

You don’t need to finish your online claim in 1 session. Your Centrelink online account saves your progress so you can come back to finish it later.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.


Unable to claim online

If you can’t claim online:

Advise us of your intent to claim so that we can backdate your payment where possible.

Submit your claim with supporting documents

You need to give us:

  • your claim
  • any other documents we ask you for

You can do this online or at a service centre.

We’ll ask you for more information if we need it. Provide this to us within 14 days of starting the claim. Submit it along with your claim so we can pay you from the earliest date you are eligible. If you submit supporting documents after 14 days, your payment may start later.

You may be able to submit your documents online. However, you may be required to provide your identity documents in person.

If you’re using a paper form, submit your claim form and supporting documents by post or to a service centre. We may ask for more information if we need it.

Sometimes we use documents you have already given us, such as medical reports.

Wait for the results

We will tell you:

  • if you’re eligible
  • when we'll start paying you
  • how much you’ll get

If you claimed online, you can track its progress online. Just sign in to your Centrelink online account through myGov or to the Express Plus Centrelink mobile app to use the Claim Tracker. It will estimate a completion date and tell you if your claim is on hold.

You have the right to appeal any decision we make. Read more about reviews and appeals.

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Page last updated: 8 June 2017